Telephone numbers and addresses

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: 808 200 125
Monday - Friday
09:00-18:00

Telephone: (+351) 214 154 151
Monday - Friday
09:00-18:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: +35 808 203 646
Monday - Friday
08:30-12:00, 13:30-16:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowEnquire about group travel bookings
Contact details and opening hoursWebsite and email

Telephone: +35 808 202 222
Monday - Friday
14:00-16:00

Request a group travel quote

collapsedshowContact Customer Relations
Contact details and opening hoursAddress

Telephone: +35 121 761 61 44
Monday - Friday
08:00-16:00

Fax: +49 421 5575 747

Fax: +49 421 5575 748
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany
collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: +351 218 431 183
Daily
08:00-22:00

Baggage tracer

Email baggage tracing:
infobags@groundforce.pt

collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Telephone: +35 121 761 61 44
Monday - Friday
08:00-16:00

Fax: +49 421 5575 747

Fax: +49 421 5575 748
(for sending copies of documents or receipts)

British Airways Plc
PO Box 286118
28361 Bremen
Germany
Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage