Telephone numbers and addresses
You can find a range of contact information below, including advice for those travelling with disabilities.
You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday.
If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email.
Contact information
Telephone
1-800-AIRWAYS
1-800-247-9297
Daily: 07:00-01:00 Eastern Standard Time (EST)
Telephone
1-877-4-AVACATION
Daily: 07:00-23:00 (EST)
Book hotels, cars and holidays
Fax
(USA) +212-251-6711 (for sending copies of documents or receipts)
Address
British Airways Customer Relations
11 West 42nd Street 24th Floor
New York NY 10036
Complaints and claims
Telephone
+1 869 465 8200 / 8489
Fax
+1 869 465 5330 (for sending copies of documents or receipts)
Fax
(USA) +212-251-6711 (for sending copies of documents or receipts)
Address
Grantley Adams International Airport
Christ Church
Barbados
Opening hours
Daily: 12:00-20:00 (EST)
Make a baggage claim online
Telephone
1800-247-9297 (1-800-AIRWAYS) (option 3)
Monday – Sunday: 07:00-01:00 (Eastern Standard Time)
Telephone
1-800-403-0882
1-800-AIRWAYS (if travelling within 72 hours)
1-800-247-9297
Daily, 24 hours a day: