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Flight status Flight information

Please visit our Help Centre for more support if you have a question about your booking or flight.

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Help and contacts Help and contacts

Telephone numbers and addresses

You can find a range of contact information below, including advice for those travelling with disabilities. 

You can also chat with our AI assistant (English only) via the icon at the bottom of your screen. It can help with general travel questions or connect you to a customer service advisor 24/7. Live agents for British Airways Holidays are available 08:00–20:00 (UK time), Monday to Sunday. 

If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email. 

Contact information

Telephone
000800 050 3215 (local calls)
+44 8999 911094 (international calls)
Monday - Saturday: 09:00-18:00

Telephone
000800 050 3214 (local calls)
+44 8999 911093 (international calls)
Monday - Saturday: 09:00-18:00

Raise or check the status of an existing claim.

Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Telephone
000800 050 3209 (local calls)
+44 8999 911088 (international calls)
Monday - Sunday: 09:00-20:00 IST

Report and track delayed baggage online

Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage

Telephone
000 800 050 3215 (option 5)
Monday - Saturday: 09:00-18:00 (India Standard Time)