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Have you already booked? Please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3
How do I find my booking reference?
Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.
The majority of our calls are managed by British contact centres.
Monday - Saturday: 09:00-18:00
Complaints and claims
Due to scheduled maintenance at one of our contact centres the delayed baggage lines will be closed for 13 March 2022.
Monday - Sunday: 09:00-20:00 IST
Report and track delayed baggage online
Make a baggage claim online
Help and advice about lost and damaged baggage