Telephone numbers and addresses

Please choose a country/region from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: +852 3071 5083
Monday - Friday
09:00-19:00

(lines are closed on public holidays)

Fax: +852 2530 5987
(for sending copies of documents or receipts)

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hours

Telephone: +852 3071 5083
Monday - Friday
09:00-19:00

(lines are closed on public holidays)

collapsedshowCheck your flight status (arrivals and departures)
Contact details and opening hours

Telephone: +852 2216 1088

collapsedshowEnquire about group travel bookings
Website and email

Request a group booking quote

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: +44 (0) 17 8788 3195
(for sending copies of documents or receipts)

British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

collapsedshowHelp with your delayed baggage collapsedshowGet help with baggage claims
Contact details and opening hoursAddress

Fax: +44 (0) 17 8788 3195
(for sending copies of documents or receipts)

British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)
collapsedshowHelp with using our website
Website and email

Accessibility and site help