Overview

Sat on the coast of the Mexican Caribbean, Heaven at Hard Rock Hotel Riviera Maya is a resort within a resort, offering an adult-only, all-inclusive escape. Enjoy world-class shopping, a large selection of restaurants, stunning pools, lavish spa treatments and access to the links at the 18-hole Hard Rock Golf course, designed by Robert von Hagge.

Located in the popular resort of Puerto Aventuras, on the Riviera Maya, home to a stunning private beach lining the natural sea cove. The serene waters are ideal for snorkelling, kayaking, swimming, and relaxing. It’s just over 45 miles from Cancun International Airport, with a transfer time of approximately one hour.

Choose a room or suite to match your mood and your taste, from Deluxe Gold to Rock Royalty – offering a Rock Royalty personal assistant, spa tub preparation, complimentary 25-minute couple massage at the Rock Spa® plus much more. All rooms feature 300-threadcount Egyptian cotton bedding, free Wi-Fi, KOHLER rain showers, hydro spa tubs and Rock Spa® bath amenities. Look out for PURE WELLNESS® Hypo­Allergenic rooms designed to provide a better night’s sleep, particularly if you have allergies.

You can also select The Sound of Your Stay® – the Picks® Programme gives you access to a selection of 20 Fender® electric guitars, the Wax® Programme provides Crosley turntables, available upon request and availability, and the Tracks® programme provides a curated playlist.

Accommodation details

Address:

Carretera Cancun
Tulum Km 72
Cancun
Mexico
77710

Check-in Details:

Normal Check-in: 15:00
Normal Check-out: 12:00

Location:

51.8 mi / 83.5 km from city centre

General facilities

  • Health club
  • Laundry/Valet service
  • Business center
  • Sauna
  • Spa
  • Complimentary in-room coffee or tea
  • Concierge desk
  • Exercise gym
  • On-Site parking
  • Hair dryer
  • Nightclub
  • Bicycle rentals
  • Hairdresser/barber
  • Currency exchange
  • 9 Restaurant
  • Wireless internet connection in public areas
  • 4 Pool
  • Aerobics instruction
  • Jacuzzi
  • 9 Lounges/bars
  • Pool Bar
  • Room service
  • Dry cleaning
  • Shop
  • Massage services
  • Water sports
  • Elevators
  • Live entertainment
  • Steam bath

Other facilities

Heaven provides the perfect retreat for adults only, with four pools and a private stretch of beach. There’s a full menu of spa treatments available at Rock Spa®, featuring 75 treatment rooms, hydrotherapy facilities, sauna and steam rooms. POSH® beauty salon will take you to the next level of glamour, while workouts at the Body Rock® Fitness Centre or daily classes at the Yoga Temple will keep you in shape. If golfs more your game, you can hit the links at the 18-hole Robert von Hagge signature golf course. Or for a spot of retail therapy the Rock Shop® can kit you out in legendary Hard Rock merchandise.

Dining information

Ciao is open for breakfast, lunch and dinner, where in the  evening the restaurant features the finest Italian specialties and expertly prepared pasta dishes. Toro serves an international buffet at lunch and transforms into a Steak House for dinner, while Le Petit Cochon resembles a countryside French bistro. Dive will refuel you with snacks and drinks by the pool from 10:00 to 17:00. The Martini Bar serves classic martinis and top-shelf spirits, and Heaven Bar & Lounge features live entertainment and fine spirits. For a relaxing environment with premium cocktails head to the Rhythm Bar. You can then dance the night away at the Heaven nightclub, offering live music and DJ sets.

When you stay in the adults-only Heaven section, you can also wander over to the family section and enjoy the restaurants and bars at Hard Rock Riviera Maya Hacienda too. The Market features an international buffet for breakfast, lunch and dinner. Pizzeto serves brick-oven pizzas and salads, soups and pasta a la carte. At Frida you can enjoy traditional Mexican specialties, while Ipanema focusses on Brazilian rodizio. Zen offers the very best of traditional Asian cuisine, from sushi to the Teppanyaki experience. Cafetto offers a continental breakfast, snacks, coffee and tea, or you can order from the pool menu at Float.

Additional information

In response to Coronavirus (COVID-19) there will be thermal temperature screening procedures in place when entering the hotel. Concierge and butler service are available at the Lobby Hacienda. Not all restaurants and bars will be open, and buffets will be replaced with a la carte meals or assisted buffet. The fitness centre and yoga temple will operate with a limited capacity. Reservations are required at the spa.

Hard Rock Hotels are committed to keeping you safe, visit ba.com/hardrock-rivieramaya-safety and find out more about the measures they've put in place.

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