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Accessibility and site help

Person using a laptop keyboard.

We believe that travel is for everyone and so are our services. We are committed to providing experiences that are open and accessible to all people and that includes our website.

Help using this website

We’re constantly working to make as accessible and usable as possible. We monitor and test continually to ensure that all of our features and services work in all the main browsers, including Chrome, Firefox, Internet Explorer and Safari. For the best experience, we recommend you always use the latest version of browser.

Compatible screen readers and other tools

Our website should be compatible with the latest versions of most leading screen readers, including:

  • Jaws
  • MAGic
  • NVDA
  • Supernova screen readers
  • VoiceOver
  • Window Eyes
  • ZoomText

The site should also be compatible with:

  • basic operating system screen magnifiers
  • speech recognition software, such as Dragon Naturally Speaking
  • operating system speech packages

Adjusting your settings

There are several things you can do to make it easier to use websites. AbilityNet provides guidance on how you can:

Make your mouse easier to use

Use your keyboard instead of mouse

Talk to your device

Make your device talk to you

Make text larger

Change your colours

Magnify the screen

Plug-ins and helpers

Plug-ins and helpers are not required for key functions on our site but you may need Flash or Adobe Reader to access some features. These can be downloaded using the links below. We are unable to help with any associated problems with these applications.

Get Adobe Flash Player

Get Adobe Reader

Telephone support

We provide a dedicated web support service for customers in the UK. If you are outside of the UK please contact your local British Airways office.

Contact us

Help when travelling

If you regularly need help when you travel, you can save your preferences to your account profile and we’ll automatically add them to any future bookings you make. If you don’t have an account, it’s easy and free to create one. Visit our registration page to learn more. To save your preferences, go to your personal profile page and find the ‘disability and mobility assistance’ section.

How can we improve your experience?

If you have trouble using or have some ideas for how we can improve it, please let us know: feedback

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