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Our Customer Promise


At British Airways Holidays we always set high standards for safety, flexibility and the service we provide our customers.

Our Customer Promise is our no nonsense commitment to give you complete peace of mind for both booking and taking your holiday.


Flexibility to change or cancel

Change your booking for free or cancel it for voucher credit, simply give us 3 weeks’ notice. Available on all holidays booked for travel before 30 April 2022.

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Book now, pay later

Secure your holiday with a low deposit and pay off the balance in instalments. Best of all, your final payment isn’t due until 3 weeks before your holiday begins.

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Refunds without delay

If we cannot fulfil your holiday, we’re committed to ensuring you receive a full refund within 14 days. According to Reevoo verified reviews, our customers have rated us 9/10 for the speed in which we processed their refund.


Committed to your safety

You’ll see changes at every step of the journey when you fly with us. We’ve also introduced new hotel and car hire safety measures to ensure you can enjoy your holiday safely.

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Here when you need us

We have a 24-hour holiday helpline for any issues whilst you’re away, and if your plans change or the unexpected happens, we will prioritise getting you home as soon as possible.


Discover more about British Airways Holidays and read our independently verified customer reviews and ratings.

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PassengersExplanation of 'young adults'