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Delayed flights

  • If your flight is delayed for 5 hours or more, you can get a refund for the parts of your journey you did not fly.
  • If you're delayed at your final destination by more than 3 hours and that delay arises from causes within our control (rather than extraordinary circumstances which could not have been avoided by all reasonable measures) you can claim compensation.

Check the status of your flight

 

Cancelled flights

  • We will rebook you onto another British Airways flight at no extra charge (subject to availability). In most cases, we will automatically rebook your flight but you can change this if it's not suitable.
  • If you no longer wish to travel, you can cancel your booking and get a refund (incl. taxes) to the original form of payment.
  • If your booking includes a British Airways flight that is not cancelled, you will be able to change the non-cancelled flight at the same time.

Flight connections

The below applies to delayed or cancelled connecting flights that are booked together under the same booking reference, e.g. Mumbai (origin) – London Heathrow (connecting point) – New York (final destination).

Bookings including flight + hotel/car hire/transfer/experience

(Booked together with a cancelled flight)

  • Rebook to travel, on a like-for-like basis, within 14 days after the scheduled departure time of your original flight (subject to availability, no extra charge).
  • Or, rebook to travel 15 days or more after the scheduled departure time of your original flight (subject to availability). There's no charge for changing your flight booking. If the price of your hotel, car hire, transfer or experience is higher you will need to pay the difference. If the difference is lower, we will refund it.
  • Or, cancel your booking and claim a refund (incl. taxes) to the original form of payment.