Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowMake a new booking, change an existing booking or other enquiries
Contact details and opening hours

Telephone: +32 (0) 2 717 3217
Monday - Friday
09:30-17:30
Saturday
09:00-14:00

collapsedshowEnquire about an existing hotel or car rental booking
Contact details and opening hoursWebsite and email

Telephone: +32 (0) 2 700 7392
Monday - Friday
09:30-13:00, 14:30-17:30

To change a booking paid with Avios go to the Executive Club:
Contact Executive Club

collapsedshowEnquire about group travel bookings
Website and email

Request a group travel quote

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Fax: +49 421 5575 406
(for sending copies of documents or receipts)

British Airways Plc
Customer Relations
PO Box 286118
28361 Bremen
Germany

Complaints and claims

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: +32 (2) 753 7707
Daily
07:00-22:00

Baggage tracer

Email baggage tracing:
baggagebrupax@welcomeservices.be

collapsedshowGet help with baggage claims
Contact details and opening hoursWebsite and email

Fax: +49 421 5575 406
(for sending copies of documents or receipts)

Make a baggage claim online

Help and advice about lost and damaged baggage