Telephone numbers and addresses
You can find a range of contact information below, including advice for those travelling with disabilities.
You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday.
If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email.
Contact information
Telephone
(+61) 1300 767 177
Monday - Friday, 9am - 6pm: Australian Eastern Standard Time (AEST)
Telephone
(+61) 29 274 0737
Monday - Friday, 9am - 6pm (AEST)
Please contact your preferred travel agent for bookings of 10 or more people travelling together
Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)
Make a baggage claim online
Telephone
+61292740737 (option 1, option 4)
+61280318237
Monday - Friday: 09:00-18:00 (AEST)