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Like other airlines around the world, we continue to carry out detailed precautionary inspections on Rolls-Royce Trent 1000 engines on some of our Boeing 787-9 aircraft to ensure we meet all the relevant regulatory safety requirements.

To facilitate the additional engine inspections and any associated maintenance we have had to make some minor adjustments to our long haul flight schedules this summer.

To ensure we operate as many flights for customers as possible we have leased in additional long haul aircraft from Air Belgium.

Changing your flights

If your long haul flight this summer is due to be operated by Air Belgium on behalf of British Airways we recognise that you may not wish to travel as a result. If you wish to discuss the range of options available please setzen Sie sich mit uns in Verbindung, or your travel agent if you made your booking through them.

Continuing with your flights

If you wish to fly on the Air Belgium aircraft on the date and time you had originally planned please be aware that there may be some differences in the style and types of services on offer.

In particular Air Belgium offers two long haul cabins (business class and economy class) rather than the four long haul cabins offered by British Airways.

If you have been moved from your original cabin then you have a number of options available to you. Please contact us or your travel agent to discuss these further.

Änderungen in Bezug auf Ihre Reise

Einige der Änderungen sind möglicherweise relevant für Ihre Reise. Sie finden eine Übersicht in der nachfolgenden Tabelle.

Produkte und Services Kundeninformation

Sitzplatzreservierungen

Customers who already have seats allocated will automatically be allocated a similar seat. Customers who have paid for their seat and find that their newly allocated seat is no longer suitable, will be entitled to a refund of their paid seating and will be able to choose an alternative paid for seat or a free seat at check-in.
Autokindersitze Autokindersitze werden auf diesen Flügen für Kleinkinder oder Kinder zwischen 6 und 36 Monaten in Begleitung Erwachsener akzeptiert. Der Autokindersitz muss über eine feste Rückseite und eine Sitzfläche mit integrierten Befestigungsgurten verfügen, damit das Kind sicher angegurtet werden kann.
Child Aviation Restraint System (CARES) You may use your own ‘CARES’ child restraint belt on board these flights in conjunction with an aircraft seat. The child must be aged over 1 year and weigh between 10-20 kg (22-44 lbs) and is only suitable for Economy class seat without airbag seatbelts.
Kindersitz an Bord/Babytragen On-board carrycots will be provided and are subject to availability on board the aircraft on the day. They will be given to customers sitting in the carrycot positions on a first-come, first-served basis. Please note child seats will not be available.
Freigepäck Ihre Freigepäckgrenze gilt entsprechend Ihrer ursprünglichen Buchung und der Kundenverfügbarkeit.
Im Voraus bezahltes Zusatzgepäck If there has been a change to your booking your prepaid excess baggage will be cancelled and refunded. You will need to repurchase any excess baggage in advance of travelling.
Im Frachtraum transportierte Schusswaffen The carriage of firearms carried in the hold is not available on these flights.
Lounge-Zugang Der Zugang zur Lounge wird gemäß der ursprünglichen Buchung und Kundenverfügbarkeit erteilt.
Weitere Unterstützung If you have requested assistance for these flights this remains unchanged with the exception of on-board therapeutic oxygen. The provision of on-board therapeutic oxygen is not available on these flights. Customers may bring their own therapeutic oxygen provisions providing they meet certain requirements and have obtained medical clearance in advance. Further details can be found on our medical conditions page.
Besondere Mahlzeiten Spezielle Mahlzeiten stehen auf den folgenden Flügen zur Verfügung: Jegliche Anfragen für spezielle Mahlzeiten bleiben bestehen, für einige Kunden kann es jedoch zu kleinen Änderungen in der Art der Mahlzeit kommen.
Vorbestellte Mahlzeiten Pre-ordered meals are available on these flights.
Purchased meals Pre-purchased meals are available on these flights.
WLAN an Bord WLAN an Bord ist auf diesen Flügen nicht verfügbar.
High Life Shop Duty free/tax free shopping (including our pre-order service) will not be available on these flights.
Avios und Statuspunkte Avios und Prämienpunkte werden Ihrem Executive-Club-Konto wie in der ursprünglichen Buchung gutgeschrieben.

 

Thank you for your support and understanding as we try to minimise the levels of disruption for customers which has arisen as a result of the issues with a number of Rolls-Royce Trent 1000 engines.