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Flight status Flight information

Please visit our Help Centre for more support if you have a question about your booking or flight.

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Help and contacts Help and contacts

Telephone numbers and addresses

You can find a range of contact information below, including advice for those travelling with disabilities. 

You can also chat with our AI assistant (English only) via the icon at the bottom of your screen. It can help with general travel questions or connect you to a customer service advisor 24/7. Live agents for British Airways Holidays are available 08:00–20:00 (UK time), Monday to Sunday. 

If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email. 

Contact information

Telephone
+966 92 000 2215 
Saturday - Thursday: 05:30 - 00:30
Friday: 05:30 - 13:30, 16:30 - 00:30

Telephone
+966 92 000 2215
Saturday - Thursday: 05:30 - 00:30
Friday: 05:30 - 13:30, 16:30 - 00:30

Raise or check the status of an existing claim.

Fax
+44 (0) 17 8788 3195 (for sending copies of documents or receipts)
08:30 - 13:00 hrs / 15:30 - 19:00 hrs
Saturday - Thursday

Address
You can write to us at:
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Telephone
+966 12 690 9877 (JED)
+966 11 221 2212 (RUH)

Report and track delayed baggage online

Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Please quote your ten digit file reference (eg: LHRBA12345)

Make a baggage claim online

Help and advice about lost and damaged baggage