Changes and cancellations FAQs

If you need to change a passenger within 24 hours of booking, and you booked with us directly, you can cancel and receive a full refund. You can do this via Manage My Booking if you booked on ba.com, or you’ll need to call us if you made your booking over the phone.

Some bookings aren't covered by this guarantee:

• Those with flights departing within 24 hours of booking
• Those where immediate payment isn't required
• Package bookings or flights booked with hotels, car hire, transfers or experiences These bookings have their own separate conditions. Please call us for more information.

After this 24-hour period, flight-only tickets are non-transferable. To change a passenger on the booking, you’ll need to cancel the original booking and make a new one at current ticket prices.

We're so sorry that you've lost a loved one, and we’re mindful of what you and your loved ones may be going through at this time. We understand that bereavement can affect travel plans, and we may be able to help if the death is of a member of your travelling party or an immediate family member of yours or someone in your travelling party.

Please contact us on our dedicated compassionate line and we’ll do what we can to help during this difficult time.

Telephone: 0203 684 9677 (calls charged at local rate)
Monday - Friday, UK hours: 09:00-17:00

You should also review your travel insurance policy.

If you booked through a travel agent, please contact them directly.

Our customer support team are here to help you. Please call us as soon as possible. If you booked through a travel agent, you’ll need to contact them directly.

You should also review your travel insurance policy, as you may be able to make a claim if you cannot travel.

We're so sorry that you've received difficult news, and we’re mindful of what you and your loved ones may be going through at this time. We understand that these circumstances can affect travel plans, and we should be able to offer you a full refund if the diagnosis is yours or is someone’s on your booking.

Please contact us on our dedicated compassionate line and we’ll do what we can to help during this difficult time.

Telephone: 0203 684 9677 (calls charged at local rate)
Monday - Friday, UK hours: 09:00-17:00 name

You should also review your travel insurance policy, as you may be able to make a claim if you cannot travel.

If you booked through a travel agent, please contact them directly.

We're sorry we've had to cancel your flight. We're committed to helping you continue your journey with minimal disruption. 

We'll do our best to offer you a new flight and you'll be able to change it once for free.

If we're unable to offer you a suitable alternative within 24 hours of your original flight, you may be able to book alternative transport (such as flight, train or bus) under comparable transport conditions.

If you'd prefer not to travel, you're entitled to apply for a refund.

If you made your booking via a travel agent or tour operator and your departure time is more than 24 hours away, get in touch with them directly to find out more about your options or request a refund.

If you'd like to rebook your flight, log in to Manage My Booking, or you can message us on Whatsapp or get in touch with one of our team over chat. 

If your new flight is with British Airways, we'll move any baggage you've already paid for across for you.

If your new flight is with British Airways, we’ll move any travel assistance and meal requests across for you.

If your new flight is with British Airways, we’ll move you to the best available seats on your new flight.

If you choose to fly with another airline when you rebook your flights, you’ll need to speak to our Customer Services team to manage any extras you added to your original booking. This includes refunds for seats or bags you paid for, meals for dietary requirements or any disability and mobility assistance you’ve requested.

No, you can choose to change your flights free of charge. However, after confirming your updated itinerary, any voluntary changes or cancellations will be subject to the fare rules of your ticket.

Yes, you can cancel your booking in Manage My Booking, where you’ll also find the cancellation Terms and Conditions you agreed to at the time of booking.

No, you cannot make any changes online at this time. Contact us to change your booking.

A fee applies for a name change. Please call our Customer Support team.

We’ll be in touch as soon as we can if an element of your booking has been affected in this way.

This would have been highlighted during the booking process on the room selection page and will be stated on your voucher if applicable. You can view/print your voucher in Manage My Booking (see the ‘Print all vouchers' link in the 'Your booking summary' section). If you would like to know the value of your non-changeable/non-refundable hotel to understand the voucher credit you would receive, please contact us.

Yes, however we will need to cancel your existing car and rebook it which will result in it being repriced at today’s rates. Any increases in price will be passed on to you in addition to the applicable amendment fee, whilst decreases will be refunded to you less any applicable cancellation or amendment fees as advised at time of booking.

If the price changes significantly, we could keep your existing booking and ask the supplier to add a request for the additional item (although special requests are always subject to availability). If the item is then available for you on collection, you would pay the additional charges locally.

Yes, however we will need to cancel your existing car and rebook it which will result in it being re-priced at today’s rates. Any increases in price will be passed on to you in addition to the applicable amendment fee, whilst decreases will be refunded to you less any applicable cancellation or amendment fees as advised at time of booking.

Please call our British Airways Holiday Customer Support team when you’re able to, and they will do all they can to help. If you’re already away on holiday, our 24-hour helpline team are ready to assist. You can find their contact details on the text message received on your travel date.

If you need to change a passenger within 24 hours of booking, and you booked with us directly, you can cancel and receive a full refund. You can do this via Manage My Booking if you booked on ba.com, or you’ll need to call us if you made your booking over the phone.

Some bookings aren't covered by this guarantee:

• Those with flights departing within 24 hours of booking
• Those where immediate payment isn't required
• Package bookings or flights booked with hotels, car hire, transfers or experiences These bookings have their own separate conditions. Please call us for more information.

After this 24-hour period, flight-only tickets are non-transferable. To change a passenger on the booking, you’ll need to cancel the original booking and make a new one at current ticket prices.

If you booked a flight with British Airways and the name of the person travelling with us is spelt incorrectly on their ticket, or their name doesn’t match the one on their passport, you can contact us.

Most spelling mistakes can be easily corrected over the phone if all the flights on your ticket are operated by British Airways. We don't charge for this type of change, however if the taxes, fees, carrier-imposed charges or fuel surcharges on the ticket have changed since the booking was made, you’ll need to pay the difference.

Please be prepared to send through proof of your identity if our team needs them to support your name change.

If you are travelling with multiple airlines, one of our Customer Services team can explain the process of updating your name to you over the phone.

Please be aware that it's not possible to update or correct a name on a ticket simply by updating the name in the Advance Passenger Information in Manage My Booking. This information doesn’t make changes to an e-ticket.

If you booked through a travel agent or on a travel website, please contact them directly. We can't change tickets they’ve issued.

If you have changed your name for any reason, including marriage, divorce or by deed poll, the names on your ticket and passport must match in order for you to travel.

All your other required travel documents must also be in the same name as your flight ticket, including visas and ESTAs.

If you need to change your name on an existing ticket to match the name on your passport, you can contact us.

There's no charge for this type of change, however if the taxes, fees and carrier charges on your ticket have changed since you made the original booking, you’ll need to pay the difference. You may also need to provide us with proof of your identity to make this change.

Your ticket and passport details must match each other, so you can’t travel with a ticket booked under your married name and a passport that uses your maiden name.

All your other required travel documents must also be in the same name as your flight ticket, including visas, ESTAs and COVID-19 documents.

If you need to change your name on an existing ticket to match the name on your passport, you can message us on Whatsapp or contact us. There's no charge for this type of change, however if the taxes, fees and carrier charges on your ticket have changed since you made the original booking, you’ll need to pay the difference. You may also need to provide us with proof of your identity to make this change.