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Help and contacts Help and contacts

Telephone numbers and addresses

You can also get in touch with us via our chatbot (English only), found at the bottom of your screen, and speak with a live agent, available between 06:00 – 22:00 UK time, Monday to Saturday and 08:00 – 22:00 on Sunday.

If you’ve already booked, please have your booking reference ready when you call. Your booking reference consists of a combination of 6 letters and numbers e.g. AB2CD3, and can be found on your confirmation email. 

Contact information

Telephone
03 3298 5238
Monday - Friday (except national holidays): 09:00-12:00, 13:00-17:00

Please contact your preferred travel agent for bookings of 10 or more people travelling together.

Address
British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Complaints and claims

Report and track delayed baggage online

Accessibility and site help