Legal Legal

Cookies

Choosing your cookies on ba.com

To manage or change your cookie preferences, click on the Customise button. Otherwise, read on to understand how we use cookies and similar technologies.

What are cookies?

When you travel with us online – through our websites, apps or other digital services (our services) – we want your experience to be smooth, secure and tailored to you. To help us do this, we use cookies and similar technologies. These include:

Small data files stored on your device (cookies)
Tiny images or code snippets (pixels and tags)
Tools or code that sit inside apps (software development kits or SDKs)
Server-side technologies, such as scripts or event-handling services that support analytics, security and the delivery of advertising or measurement signals

These technologies work together to help us understand how our services are used, keep them secure and display content that’s relevant to you. When we refer to ‘cookies’ in this policy, we mean all of these technologies.

This policy explains how we use them, what choices you have and how you can control technologies that aren’t essential for our services to run.

Why we use cookies and similar technologies

They help us to:

Keep our services safe, secure and working properly
Remember your bookings, logins and preferences
Understand how people use our websites and apps so that we can improve them
Show products, services and offers that are more relevant to you
Enable certain features, such as social media sharing and fraud-prevention checks
Support server-side processes (for example, sending privacy-approved signals that help us measure the performance of British Airways campaigns without placing additional data on your device)

Controlling your cookies

When you first visit one of our sites or apps, you’ll see a notice explaining the types of cookies we use. Through our cookie preferences Customise button, you can accept or decline categories of cookies (apart from those essential for our services to run) and change your mind at any time.

View our cookie listing for more detailed information about each cookie.

Different cookies on different services

Not all of our websites, apps or digital services use every category of cookie or technology. Some may use only essential and performance cookies, while others also include advertising or social media tools.

When you visit, you’ll only be asked about the categories that are in use on that particular site or app. You won’t be asked to consent to categories that aren’t relevant to the service you’re using.

How long cookies last

Cookies and similar technologies last for different periods of time:

Session cookies expire when you close your browser
Persistent cookies remain for a set period or until you delete them

You can find out how long each cookie lasts in our cookie listing.

Responsibility for cookies

Each British Airways Group company operating a site, app or other digital service where cookies are used, is responsible for the cookies placed on that service.

How do I refuse cookies?

In addition to choosing which category of optional cookies to accept in our cookies preferences Customise button, you can refuse to have some, or all cookies placed on your device. You can do this by altering the settings on your internet browser (including Internet Explorer, Google Chrome, Firefox and others). How you do this will depend on the internet browser you use. You can find out how to switch off your cookies either by consulting the online ‘Help’ or ‘Preferences’ menu for your browser.

If you change your browser settings to refuse all cookies (including essential cookies), you may not be able to continue to use all or parts of our services. For example, deleting cookies may require you to reconfirm preferences (like your language and region) and may cause some pages or features to stop working.

Cookie categories

These cookies and technologies allow our services to function. They include tools that:

Keep you securely logged in
Allow you to move through booking journeys and remember your booking
Enable fraud prevention, network security and load balancing
Support server-side scripts required for the safe operation of our websites and apps

Essential technologies cannot be switched off. You can disable or block them in your browser, however our site, apps and services may not work properly as a result.

Affiliate, cashback and rewards programmes

If you use cashback, rewards or other affiliate programmes when making a purchase, we may use tags or similar technologies to make sure programme-related activity is recorded correctly. These tags are only used to confirm that an eligible booking or action has taken place.

These technologies help us honour the benefits you receive through your chosen programme and do not affect your general browsing experience.

These cookies and technologies help us understand how our digital services are used. For example:

Which pages or screens are most popular
How people move through our booking journeys
Whether particular features are working as expected
How we can improve the stability and performance of our services

We use this information to improve the way our services work, help us identify technical issues and understand what customers find useful.

Where possible, we use analytics tools in a way that aggregates or anonymises data, so individual users cannot be identified.

How you control analytics technologies

Your choices depend on the laws of the country you’re in:

In some countries, analytics tools may require your opt-in consent before they can be used
In other countries, certain analytics tools may operate on an opt-out basis, meaning they can be used unless you choose to disable them

Change your mind at any time by customising your cookie preferences.

Our cookies and similar technologies remember choices you make, such as your language or region, to make your digital journey with us more comfortable and better tailored to you.

They may also support useful features such as:

Remembering your preferences during the booking flow
Recognising when you return to our website or app
Enabling accessibility features

If you decline these cookies, some personalised features may not work as intended, but the core booking and travel services will still be available.

These cookies and similar technologies help us show advertising that’s more relevant to you. They identify your browser or device across our services and, in some cases, across other sites or social media platforms you visit.

When you allow these technologies, we and our trusted advertising partners may:

Understand how you browse and interact with our services
Match this information with identifiers such as your hashed email address, postcode, telephone number, booking reference or device ID (where available and permitted)
Build audiences or interest profiles so that we can show you more relevant adverts on British Airways or IAG Group channels, on social media platforms and on other websites
Measure the performance of our advertising, for example by understanding whether people viewed, clicked or booked after seeing an advert
Help companies in the wider British Airways and IAG group (including British Airways Holidays, BA CityFlyer, BA Euroflyer and IAG Loyalty/Avios) show you relevant offers and services

Where you give consent, your information may also be used by IAG Loyalty’s retail and travel partners to show you personalised offers based on your interests.

If you do not allow these technologies, you’ll still see advertising – it just may be less relevant, and our partners will not be able to use your interactions with our services to build advertising audiences.

Our services may include features that link to social networks such as Facebook, Instagram, X or YouTube. These allow you to:

Share content
Log in using your social media account
Interact with our content on those platforms

These features may allow the social media platform to collect information about your visit. The information they process is governed by the privacy policies of those platforms. We will only enable social media technologies that require consent where permitted by your settings.

Cookies used by British Airways

Cookie name: _abck: Cookie domain: www.britishairways.com; Purpose: This cookie is used to analyse traffic to determine if it is automated traffic generated by IT systems or a human user.; Expiry: 1 year
Cookie name: AEM_SESSION_LOCALE: Cookie domain: www.britishairways.com; Purpose: Ensures that content is delivered correctly. BA’s Content Management System.; Expiry: 1 year
Cookie name: AKA_A2: Cookie domain: www.britishairways.com; Purpose: Optimises the response time between the visitor and the website. The cache is usually stored on the visitor’s browser.; Expiry: 1 hour
Cookie name: akacd_BA_LIVE_AWS: Cookie domain: www.britishairways.com; Purpose: Ensures a consistent experience between new and old application versions of the website.; Expiry: Session
Cookie name: akacd_BA_NX: Cookie domain: www.britishairways.com; Purpose: Ensures a consistent experience between new and old versions of the homepage.; Expiry: Session
Cookie name: ak_bmsc: Cookie domain: www.britishairways.com; Purpose: Cookie used by Akamai Bot Manager to help differentiate between web requests generated by humans and web requests generated by bots or other automated processes.; Expiry: 2 hours
Cookie name: akacd_*: Cookie domain: www.britishairways.com; Purpose: Cookie used by Akamai Bot Manager to help differentiate between web requests generated by humans and web requests generated by bots or other automated processes.; Expiry: Session
Cookie name: Allow_BA_Cookies: Cookie domain: www.britishairways.com; Purpose: Stores the date that the user accepted the cookie popup.; Expiry: 1 year
Cookie name: Allow_BA_Cookies_Date: Cookie domain: www.britishairways.com; Purpose: Stores the date that the user accepted the cookie popup.; Expiry: 1 year
Cookie name: APIJSID: Cookie domain: www.onbusiness.britishairways.com; Purpose: Technical cookie used by internals of On Business portal/IdP integration for session management.; Expiry: Session
Cookie name: appSession: Cookie domain: www.britishairways.com; Purpose: Generated to represent an authenticated (British Airways customer logged in) session and to ensure the customer's logged-in state is maintained across different British Airways systems.; Expiry: 2 hours
Cookie name: appSessionNX: Cookie domain: www.britishairways.com; Purpose: To manage and maintain customer session across the journeys.; Expiry: 7 days
Cookie name: ARRAffinity: Cookie domain: www.entertainment.ba.com; Purpose: Used by Azure, it keeps track of connecting users by giving them a so-called 'affinity' cookie. This ensures the link between clients and the server they connect to for the entirety of their session.; Expiry: Session
Cookie name: ARRAffinitySameSite: Cookie domain: www.entertainment.ba.com; Purpose: Set by Windows Azure cloud, and is used for load balancing to make sure the visitor page requests are routed to the same server in any browsing session.; Expiry: Session
Cookie name: at_check: Cookie domain: www.britishairways.com; Purpose: Temporary cookie to check if the cookie read/write capability is enabled on the browser.; Expiry: Session
Cookie name: auth0: Cookie domain: www.britishairways.com; Purpose: Identifies the session in use by your device. Required to make the site work.; Expiry: Session
Cookie name: auth0_compat: Cookie domain: www.britishairways.com; Purpose: Identifies the session in use by your device. Required to make the site work.; Expiry: Session
Cookie name: auth0-mf: Cookie domain: www.britishairways.com; Purpose: Used to establish the trust level for a given device.; Expiry: Session
Cookie name: auth0-mf_compat: Cookie domain: www.britishairways.com; Purpose: Fallback cookie for multi-factor authentication on browsers that don’t support the sameSite=None attribute.; Expiry: Session
Cookie name: auth0.pdRDa50y3eL3GD72vmXFYfR0WH8ApO6t.is.authenticated: Cookie domain: www.britishairways.com; Purpose: Identifies the session in use by your device. Required to make the site work.; Expiry: Session
Cookie name: a0_users:sess: Cookie domain: www.britishairways.com; Purpose: Used for CSRF protection in Classic Login flows.; Expiry: Session
Cookie name: a0_users:sess.sig: Cookie domain: www.britishairways.com; Purpose: Used for CSRF protection in Classic Login flows.; Expiry: Session
Cookie name: AUTH_SESSION_ID: Cookie domain: www.onbusiness.britishairways.com; Purpose: Stores the ID of the current Keycloak authentication session for a user.; Expiry: Session
Cookie name: AUTH_SESSION_ID_LEGACY: Cookie domain: www.onbusiness.britishairways.com; Purpose: Serves the same purpose as AUTH_SESSION_ID but was historically used as a workaround for older browsers that didn't properly support the SameSite attribute on cookies.; Expiry: Session
Cookie name: auth_verification: Cookie domain: www.britishairways.com; Purpose: Used to confirm your identity when you log in or perform certain actions on the website. This helps keep your account secure by making sure only you can access your personal information.; Expiry: Session
Cookie name: AWSALB: Cookie domain: www.britishairways.com; Purpose: Used for the AWS ELB application load balancer on YourMenu, which distributes network traffic evenly among a set of resources that collectively support an application.; Expiry: 1 week
Cookie name: AWSALBCORS: Cookie domain: www.britishairways.com; Purpose: This cookie helps in handling cross-origin requests securely to ensure smooth communication between servers.; Expiry: 1 year
Cookie name: AWSALBTG: Cookie domain: www.britishairways.com; Purpose: Used by AWS Load Balancer to ensure consistent user routing by storing information about the load balancer that was used during a user session.; Expiry: 1 week
Cookie name: AWSALBTGCORS: Cookie domain: www.britishairways.com, www.evergage.com; Purpose: Ensures consistency in server routing for cross-origin requests by managing the user’s connection to AWS Load Balancers.; Expiry: 1 week
Cookie name: AWSELB: Cookie domain: www.baggageclaim.britishairways.com, www.disruptionclaim.britishairways.com; Purpose: Elastic Load balancer for Amazon web service which distributes network traffic evenly among a set of resources that collectively support an application.; Expiry: Session
Cookie name: AWSELBCORS: Cookie domain: www.baggageclaim.britishairways.com, www.disruptionclaim.britishairways.com; Purpose: Elastic Load balancer for Amazon web service which distributes network traffic evenly among a set of resources that collectively support an application.; Expiry: Session
Cookie name: aws_live_check: Cookie domain: www.britishairways.com; Purpose: Traffic control to determine on maintaining the consistency of users in AWS Platform.; Expiry: Session
Cookie name: BAAUTHKEY: Cookie domain: www.britishairways.com; Purpose: Keeps customers logged in during their session.; Expiry: Session
Cookie name: ba_client_sessionId: Cookie domain: www.britishairways.com; Purpose: Sets a standard ID for a customer session.; Expiry: 1 year
Cookie name: BADPAUTHKEY: Cookie domain: www.britishairways.com; Purpose: Enables customer to remain logged in on BA holidays during their session.; Expiry: Session
Cookie name: BADPSessionA: Cookie domain: www.britishairways.com; Purpose: Identifies the session in use by your PC. Required to make the site work.; Expiry: Session
Cookie name: BADPSessionB: Cookie domain: www.britishairways.com; Purpose: Identifies the session in use by your PC. Required to make the site work.; Expiry: Session
Cookie name: BA_COUNTRY_CHOICE_COOKIE: Cookie domain: www.britishairways.com; Purpose: Keeps track of your choice of country and avoids this choice being repeated.; Expiry: 1 year
Cookie name: BA_HF_OLD: Cookie domain: www.britishairways.com; Purpose: Used for tracking and analytics, helping collect data on user behaviour to improve the user experience.; Expiry: 31 days
Cookie name: BA_LANGUAGE_CHOICE_COOKIE: Cookie domain: www.britishairways.com; Purpose: Keeps track of your choice of language and avoids this choice being repeated.; Expiry: 1 year
Cookie name: BASessionA: Cookie domain: www.britishairways.com; Purpose: Identifies the session in use by your PC. Required to make the site work.; Expiry: Session
Cookie name: BASessionB: Cookie domain: www.britishairways.com; Purpose: Identifies the session in use by your PC. Required to make the site work.; Expiry: Session
Cookie name: _bcnctkn: Cookie domain: www.britishairways.com; Purpose: Stores a temporary session token to support security checks and detect potential fraud through Accertify’s User Behavioral Analytics.; Expiry: Session
Cookie name: betaUser: Cookie domain: www.britishairways.com; Purpose: Stores a number to represent if the user sees the new beta version of homepage or not.; Expiry: 1 year
Cookie name: BIGipServerba.com-port*: Cookie domain: www.britishairways.com; Purpose: Balances the load on British Airways website infrastructure.; Expiry: Session
Cookie name: BIGipServercontent-proxy.baplc.com-*: Cookie domain: www.britishairways.com; Purpose: Helps to efficiently route internal traffic, and contain encoded addresses of internal Jive servers.; Expiry: 1 hour
Cookie name: BIGipServerdp-live.baplc.com-port*: Cookie domain: www.britishairways.com; Purpose: Balances the load on British Airways website infrastructure.; Expiry: Session
Cookie name: BIGipServersolr-live.baplc.com-*: Cookie domain: www.britishairways.com; Purpose: Balances the load on British Airways website infrastructure.; Expiry: Session
Cookie name: BIGipServerba.com-livesite.ba.com-port*: Cookie domain: www.britishairways.com; Purpose: Balances the load on British Airways website infrastructure.; Expiry: Session
Cookie name: BIGipServerx: Cookie domain: www.britishairways.com; Purpose: Balances the load on British Airways website infrastructure.; Expiry: Session
Cookie name: bm_lso: Cookie domain: www.britishairways.com; Purpose: Cookie used by Akamai Bot Manager to help differentiate between web requests generated by humans and web requests generated by bots or other automated processes.; Expiry: 1 month
Cookie name: bm_mi: Cookie domain: www.britishairways.com; Purpose: Cookie used by Akamai Bot Manager to help differentiate between web requests generated by humans and web requests generated by bots or other automated processes.; Expiry: 2 hours
Cookie name: bm_s: Cookie domain: www.britishairways.com; Purpose: Cookie used by Akamai Bot Manager to help differentiate between web requests generated by humans and web requests generated by bots or other automated processes.; Expiry: 1 month
Cookie name: bm_so: Cookie domain: www.britishairways.com; Purpose: Cookie used by Akamai Bot Manager to help differentiate between web requests generated by humans and web requests generated by bots or other automated processes.; Expiry: 1 Day
Cookie name: bm_ss: Cookie domain: www.britishairways.com; Purpose: Set by the server to monitor session activity and track user behaviour, assisting with site performance and security.; Expiry: A few seconds
Cookie name: bm_sv: Cookie domain: www.britishairways.com; Purpose: Cookie used by Akamai Bot Manager to help differentiate between web requests generated by humans and web requests generated by bots or other automated processes.; Expiry: 2 hours
Cookie name: bm_sz: Cookie domain: www.britishairways.com; Purpose: Manages the interaction with the online bots. It also helps in fraud preventions.; Expiry: 4 hours
Cookie name: BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_Analytics: Cookie domain: www.britishairways.com; Purpose: Ensures that the cookie popup functions correctly and remembers users choices.; Expiry: 1 year
Cookie name: BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_BANNER_LOADED: Cookie domain: www.britishairways.com; Purpose: Ensures that the cookie popup functions correctly and remembers users choices.; Expiry: 1 year
Cookie name: BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_BANNER_VIEWED: Cookie domain: www.britishairways.com; Purpose: Ensures that the cookie popup functions correctly and remembers users choices.; Expiry: 1 year
Cookie name: BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_Functional: Cookie domain: www.britishairways.com; Purpose: Ensures that the cookie popup functions correctly and remembers users choices.; Expiry: 1 year
Cookie name: BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_Marketing: Cookie domain: www.britishairways.com; Purpose: Ensures that the cookie popup functions correctly and remembers users choices.; Expiry: 1 year
Cookie name: BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_MODAL_LOADED: Cookie domain: www.britishairways.com; Purpose: Determine whether to display the cookie consent modal.; Expiry: 1 year
Cookie name: BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_MODAL_VIEWED: Cookie domain: www.britishairways.com; Purpose: Determine whether to display the cookie consent modal.; Expiry: 1 year
Cookie name: BRITISHAIRWAYS_ENSIGHTEN_PRIVACY_VERSION: Cookie domain: www.britishairways.com; Purpose: Ensures that the cookie popup functions correctly and remembers users choices.; Expiry: 1 year
Cookie name: BrowserId: Cookie domain: www.salesforce.com, www.force.com, www.BAcustomer360.my.site.com, www.iag1.my.salesforce-sites.com; Purpose: Used for communication between networks and to track browser usage.; Expiry: 1 year
Cookie name: _cc: Cookie domain: www.britishairways.com; Purpose: Supports load balancing and efficient delivery of pages to users.; Expiry: 1 year
Cookie name: _cc-x: Cookie domain: www.britishairways.com, www.cdn-net.com; Purpose: Supports load balancing and efficient delivery of pages to users.; Expiry: 180 days
Cookie name: _cid_cc: Cookie domain: www.britishairways.com; Purpose: Supports load balancing and efficient delivery of pages to users.; Expiry: 1 year
Cookie name: __cf_bm: Cookie domain: www.eu.auth0.com; Purpose: To improve security and performance by helping to detect and manage bot traffic. It ensures a smoother and safer browsing experience.; Expiry: 1 hour
Cookie name: __cf_bm: Cookie domain: www.hcaptcha.com; Purpose: Identify and mitigate automated traffic to protect your site from bad bots.; Expiry: 30 Days
Cookie name: cf_clearance: Cookie domain: www.bacommunityfund.co.uk; Purpose: Protects against marketing cookies that track users and Cross-site Request Forgery (CSRF) that allows attackers to steal or manipulate your cookies.; Expiry: 1 year
Cookie name: __cflb: Cookie domain: www.api2.hcaptcha.com; Purpose: Helps improve website performance by optimizing content delivery and managing traffic efficiently.; Expiry: 1 day
Cookie name: _cfuvid: Cookie domain: www.cloud.uipath.com; Purpose: This is a Cloudflare cookie to help identify individual visitors who share the same IP address. It assists in managing traffic to and the protection of our website from abuse. Without it, customers may have their access blocked.; Expiry: Session
Cookie name: CLM-Token: Cookie domain: www.onbusiness.britishairways.com; Purpose: Token used to call backend API methods in On Business portal for authenticated customer.; Expiry: Session
Cookie name: code_verifier: Cookie domain: www.britishairways.com; Purpose: Token requests that correspond to the authorisation requests. Enables an authorisation server to reject a token request from a malicious application that does not have a code verifier.; Expiry: Session
Cookie name: CookieBehavior: Cookie domain: www.careers.ba.com; Purpose: Determines whether any cookies in viewer requests are included in the cache key and in requests that CloudFront sends to the origin.; Expiry: Session
Cookie name: CookieConsentPolicy: Cookie domain: www.bacustomer360.my.salesforce.com, www.BAcustomer360.my.site.com, www.iag1.my.salesforce-sites.com; Purpose: Used to apply end-user cookie consent preferences.; Expiry: 1 year
Cookie name: cp_session: Cookie domain: www.naprepin.custhelp.com, www.ukprepin.custhelp.com; Purpose: Content management system. Enables us to secure our forms by checking that no one else is pretending to be the user.; Expiry: Session
Cookie name: dd_site_test_*: Cookie domain: www.britishairways.com; Purpose: Temporary cookie used to test for cookie support.; Expiry: Instant
Cookie name: dd_cookie_test_*: Cookie domain: www.britishairways.com; Purpose: Temporary cookie used to test for cookie support.; Expiry: Instant
Cookie name: depDate: Cookie domain: www.britishairways.com; Purpose: Enables your browser to "remember" requested departure date.; Expiry: Session
Cookie name: did: Cookie domain: www.britishairways.com; Purpose: Identifies the session in use by your device. Required to make the site work.; Expiry: Session
Cookie name: did_compat: Cookie domain: www.britishairways.com; Purpose: Identifies the session in use by your device. Required to make the site work.; Expiry: Session
Cookie name: earcusession: Cookie domain: www.jobs.ba.com; Purpose: Prevents various session hijacking scenarios.; Expiry: 1 week
Cookie name: earcusessionid: Cookie domain: www.jobs.ba.com; Purpose: Maintains users session.; Expiry: Session
Cookie name: ensBAVisitorID: Cookie domain: www.britishairways.com; Purpose: Visitor ID created by Ensigten.Identifies a unique visitor for the use of personalisation on the British Airways site and advertisements off site.; Expiry: 1 year
Cookie name: FO_DESTINATION_COOKIE: Cookie domain: www.britishairways.com; Purpose: Saves the customers previous search.; Expiry: 14 days
Cookie name: FO_ORIGIN_COOKIE: Cookie domain: www.britishairways.com; Purpose: Saves the customers previous search.; Expiry: 1 year
Cookie name: FS_DEPT_AIRPORT: Cookie domain: www.britishairways.com; Purpose: Enables your browser to "remember" airport of selected departure.; Expiry: 1 year
Cookie name: _ga_: Cookie domain: Used to persist session state.; Purpose: www.britishairways.com; Expiry: 13 months
Cookie name: impactdata: Cookie domain: www.api.impact.com; Purpose: To be able to store a unique affiliate marketing click ID and program number to correctly assign a conversion to customers referred by UK based affiliates.; Expiry: 30 days
Cookie name: JSESSIONID: Cookie domain: www.britishairways.com; Purpose: Preserves user states across page requests.; Expiry: Session
Cookie name: KC_RESTART: Cookie domain: www.onbusiness.britishairways.com; Purpose: Used to restart an authentication session in the event that the initial session expires or times out before the login process is complete.; Expiry: Session
Cookie name: _legacy_auth0.pdRDa50y3eL3GD72vmXFYfR0WH8ApO6t.is.authenticated: Cookie domain: www.britishairways.com; Purpose: Identifies the session in use by your device. Required to make the site work.; Expiry: Session
Cookie name: loginType: Cookie domain: www.britishairways.com; Purpose: Detects the type of login so the pages can present themselves accordingly.; Expiry: Session
Cookie name: logoutInvoked: Cookie domain: www.britishairways.com; Purpose: Generated to represent an authenticated (BA customer logged out) session and to ensure the customer's logged-out state is maintained across different BA systems.; Expiry: Session
Cookie name: LSKey-c$CookieConsentPolicy: Cookie domain: www.bacustomer360.my.site.com, www.bacustomer360.my.salesforce.com, www.service.force.com, www.static.lightning.force.com, www.iag1.my.salesforce-sites.com; Purpose: Enables user support tickets to be opened and addressed, including embedded support chat.; Expiry: 1 Year
Cookie name: membershipId: Cookie domain: www.britishairways.com; Purpose: Use to simplify managing extra information across journeys.; Expiry: 7 days
Cookie name: NEXT_LOCALE: Cookie domain: www.britishairways.com; Purpose: Identifies and keeps track of the language in the multilanguage experience.; Expiry: Session
Cookie name: NEXT_MARKET: Cookie domain: www.britishairways.com; Purpose: Identifies and keeps track of the language in the multilanguage experience.; Expiry: Session
Cookie name: numberOfNights: Cookie domain: www.britishairways.com; Purpose: Enables your browser to "remember" the number of nights selected for a hotel request.; Expiry: Session
Cookie name: OptanonAlertBoxClosed: Cookie domain: www.britishairways.com; Purpose: Records that a visitor has seen (or closed) the OneTrust cookie/banner alert box so the banner is not shown again. It acts as a “banner closed / seen” flag.; Expiry: 1 year
Cookie name: OptanonConsent: Cookie domain: www.britishairways.com; Purpose: Stores the visitor’s consent preferences, such as which categories of cookies or trackers the user has accepted or declined.; Expiry: 1 year
Cookie name: PASSENGER_MIX: Cookie domain: www.britishairways.com; Purpose: Holds previous search information.; Expiry: 1 year
Cookie name: permissionToUpdateBooking: Cookie domain: www.britishairways.com; Purpose: Permission to manage a reservation with multiple passengers.; Expiry: 30 minutes
Cookie name: previousCountryInfo: Cookie domain: www.britishairways.com; Purpose: Keeps track of your previous choice of country.; Expiry: Session
Cookie name: publicAccessToken: Cookie domain: www.britishairways.com; Purpose: This is required for customers to stay logged in after authorisation.; Expiry: Session
Cookie name: publicRefreshToken: Cookie domain: www.britishairways.com; Purpose: This is required for customers to stay logged in after authorisation.; Expiry: Session
Cookie name: RDP: Cookie domain: www.britishairways.com; Purpose: Allows for continuity and security of user sessions when using remote desktop connections.; Expiry: 14 Days
Cookie name: retDate: Cookie domain: www.britishairways.com; Purpose: Enables your browser to "remember" requested return date.; Expiry: Session
Cookie name: RSR_RESULTS: Cookie domain: www.britishairways.com; Purpose: Set by the website for collecting and analysing user data related to search results and interactions. This cookie helps improve search functionality.; Expiry: 1 year
Cookie name: RT: Cookie domain: www.britishairways.com; Purpose: Contains information on the users session to support the Akamai cache functionality to monitor the loading times of individual pages.; Expiry: 7 days
Cookie name: rxVisitor: Cookie domain: www.britishairways.com; Purpose: Contains the visitor ID to correlate sessions.; Expiry: Session
Cookie name: rxvt: Cookie domain: www.britishairways.com; Purpose: Specifies the session timeout.; Expiry: Session
Cookie name: sec_cpt: Cookie domain: www.britishairways.com; Purpose: Akamai security cookie used to detect and protect against suspicious bot traffic.; Expiry: 1–7200 seconds
Cookie name: sbsd_c: Cookie domain: www.britishairways.com; Purpose: An Akamai cookie that assists with the operation of their SBSD functionality. State Based Scraping Detection (SBSD) is an advanced bot protection mechanism used to protect websites from scrapers by identifying unusual or automated browsing patterns. This cookie stores information needed in the verification process before users are given access to our website content.; Expiry: 11 minutes
Cookie name: sbsd_o: Cookie domain: www.britishairways.com; Purpose: An Akamai cookie that assists with the operation of their SBSD functionality. State Based Scraping Detection (SBSD) is an advanced bot protection mechanism used to protect websites from scrapers by identifying unusual or automated browsing patterns. This cookie stores information needed in the verification process before users are given access to our website content.; Expiry: 1 day
Cookie name: TermAndCondition: Cookie domain: www.britishairways.com; Purpose: Stores the user’s acceptance of terms and conditions, ensuring that the user doesn’t need to agree to the terms on each visit.; Expiry: 1 year
Cookie name: token: Cookie domain: www.britishairways.com; Purpose: Ensures a consistent experience between new and old versions of the website.; Expiry: 1 day
Cookie name: user: Cookie domain: www.britishairways.com; Purpose: Manages and maintains user information across a session.; Expiry: 7 days
Cookie name: uuid: Cookie domain: www.britishairways.com; Purpose: Unique Universal ID set by Ensighten for all server-side tagging. This is required for server side tagging to work.; Expiry: 1 month
Cookie name: v1st: Cookie domain: www.britishairways.com; Purpose: Collects information about how visitors use BA.com. Information is used to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.; Expiry: 13 months
Cookie name: XSRF-TOKEN, XSRF-TOKEN-*: Cookie domain: www.britishairways.com; Purpose: The XSRF-TOKEN provides protection from Cross-site request forgery (CSRF) attacks. This cookie is session related, and is deleted whenever the browser is closed.; Expiry: Session

Cookie name: AB_{experiment number/name}: Cookie domain: www.britishairways.com; Purpose: Used for onsite experimentation to ensure that users get the same content throughout their journey, does not contain any personal information.; Expiry: Session
Cookie name: AMCV_*%40AdobeOrg: Cookie domain: www.britishairways.com; Purpose: Identifies a unique visitor.; Expiry: 13 months
Cookie name: AMCVS_*%AdobeOrg: Cookie domain: www.britishairways.com; Purpose: Cookie serves as a flag indicating that the session has been initialized.; Expiry: Session
Cookie name: baNxCg: Cookie domain: www.britishairways.com; Purpose: Supports measurement of visitor behaviour on different parts of the website, to help improve overall website experience.; Expiry: 1 year
Cookie name: com.adobe.alloy.getTld: Cookie domain: www.britishairways.com; Purpose: Used to store the top-level domain of the website to enable efficient performance monitoring and user tracking across ba.com. Does not contain any personal information.; Expiry: Session
Cookie name: da_intState: Cookie domain: www.britishairways.com; Purpose: Collects information through an anonymous form about how visitors use BA.com. Information is used to compile reports and improve the site.; Expiry: 30 minutes
Cookie name: da_lid: Cookie domain: www.decibelinsight.net, www.britishairways.com; Purpose: Collects information through an anonymous form about how visitors use BA.com. Information is used to compile reports and improve the site.; Expiry: 1 year
Cookie name: da_sid: Cookie domain: www.decibelinsight.net; Purpose: Collects information through an anonymous form about how visitors use BA.com. Information is used to compile reports and improve the site.; Expiry: 30 minutes
Cookie name: _dd_s: Cookie domain: www.britishairways.com; Purpose: Cookie used to group all events generated from a unique user session across multiple pages. It contains the current session ID, whether the session is excluded due to sampling, and the expiration date of the session. The cookie is extended for an extra 15 minutes every time the user interacts with the website, up to the maximum user session duration. Also captures behavioural analytics within and across pages for unique user sessions to enable understanding of customer interactions and frustration points. Session replay is part of this capture.; Expiry: 4 hours
Cookie name: demdex: Cookie domain: www.demdex.net; Purpose: This cookie helps Adobe Audience Manger perform basic functions such as visitor identification, ID synchronization, segmentation, modeling, reporting, etc.; Expiry: 180 days
Cookie name: dextp: Cookie domain: www.demdex.net; Purpose: Audience Manager sets this cookie to record when the last data synchronization call was made.; Expiry: 180 days
Cookie name: dpm: Cookie domain: www.dpm.demdex.net; Purpose: DPM is an abbreviation for Data Provider Match. It tells internal, Adobe systems that a call from Audience Manager or the Adobe Experience Cloud ID Service is passing in customer data for synchronization or requesting an ID.; Expiry: 180 days
Cookie name: ens_adobewebsdk: Cookie domain: www.britishairways.com; Purpose: Identifies unique visitors across multiple sessions.; Expiry: 400 days
Cookie name: _ga: Cookie domain: www.britishairways.com; Purpose: Collects information and reports website usage statistics anonymously to Google.; Expiry: 13 months
Cookie name: _ga_**********: Cookie domain: www.britishairways.com; Purpose: Collects information and reports website usage statistics anonymously to Google.; Expiry: 13 months
Cookie name: kndctr_*_AdobeOrg_cluster: Cookie domain: www.britishairways.com; Purpose: Contains the visitor ID for Adobe analytics.; Expiry: 30 minutes
Cookie name: kndctr_*_AdobeOrg_identity: Cookie domain: www.britishairways.com; Purpose: Contains the visitor ID for Adobe analytics.; Expiry: 13 months
Cookie name: mbox: Cookie domain: www.britishairways.com; Purpose: Tracks a number of values that manage how visitors experience Target campaigns through Adobe Target.; Expiry: 13 days
Cookie name: mboxEdgeCluster: Cookie domain: www.britishairways.com; Purpose: Identifies the Adobe Target Edge Server.; Expiry: 13 days
Cookie name: QuantumMetricEnabled: Cookie domain: www.britishairways.com; Purpose: Persists if a session is enabled/disabled. Used when sampling settings are in use, or when opt-out behaviors are called.; Expiry: Session
Cookie name: QuantumMetricSessionID: Cookie domain: www.britishairways.com; Purpose: Used to understand user behaviour at a page and session level by anonymously collecting data on what content is viewed, for how long and what experience issues were experienced. Session replay is part of this capture.; Expiry: Session
Cookie name: QuantumMetricUserID: Cookie domain: www.britishairways.com; Purpose: Used to understand user behaviour at a page and session level by anonymously collecting data on what content is viewed, for how long and what experience issues were experienced. Session replay is part of this capture.; Expiry: 365 days
Cookie name: session_id: Cookie domain: www.britishairways.com; Purpose: Sets a standard ID for a customer session.; Expiry: 30 days
Cookie name: s_cc: Cookie domain: www.britishairways.com; Purpose: Supports Adobe Analytics with identifying site visitors and their behaviours, enabling an understanding of consumer behaviour to assist with the relevant targeting of appropriate marketing activity.; Expiry: Session
Cookie name: s_fid: Cookie domain: www.britishairways.com; Purpose: Supports Adobe Analytics with identifying site visitors and their behaviours. Consumer behaviour is used to assist with sharing relevant marketing content.; Expiry: 13 months
Cookie name: s_gpv: Cookie domain: www.britishairways.com; Purpose: Remembers information about the previous page, such as the name of the referring page.; Expiry: 30 minutes
Cookie name: s_sq: Cookie domain: www.britishairways.com; Purpose: Contains information about the previous link on this site that was clicked on by the user.; Expiry: Session
Cookie name: USER_JOURNEY_TAGGED: Cookie domain: www.britishairways.com; Purpose: To indicate whether a user has been assigned to a specific experiment or test.; Expiry: Session

Cookie name: ajs_anonymous_id: Cookie domain: www.bacommunityfund.co.uk; Purpose: Helps to count how many people visit a certain site by tracking if you have visited before.; Expiry: 1 year
Cookie name: BA_NX: Cookie domain: www.britishairways.com; Purpose: Traffic control to determine which version of a page the user will see.; Expiry: Session
Cookie name: BA_NX_COOKIE: Cookie domain: www.britishairways.com; Purpose: Traffic control to determine which version of a page the user will see.; Expiry: Session
Cookie name: _EDGE_S: Cookie domain: www.bing.com; Purpose: Helps ensure the website works smoothly and loads quickly. It helps manage the website’s performance, making sure everything runs efficiently even when there’s a lot of traffic. This cookie is important for keeping your experience fast and seamless while you browse.; Expiry: Session
Cookie name: _EDGE_V: Cookie domain: www.bing.com; Purpose: Used by Microsoft’s Azure service to manage traffic and enhance website performance through load balancing and efficient content delivery.; Expiry: 1 year
Cookie name: flight-car: Cookie domain: www.britishairways.com; Purpose: Enable users to recall their previous Flight and Car searches; Expiry: 10 minutes
Cookie name: flight-hotel: Cookie domain: www.britishairways.com; Purpose: Enable users to recall their previous Flight and Hotel searches.; Expiry: 10 minutes
Cookie name: flight-search: Cookie domain: www.britishairways.com; Purpose: Retains the customer flight search information so the customer's last search appears on the homepage.; Expiry: Session
Cookie name: Geo: Cookie domain: www.static.lightening.force.com; Purpose: Used to track the geographical location of users, enabling the site to tailor content or offers based on location.; Expiry: 1 year
Cookie name: hc_accessibility: Cookie domain: www.hcaptcha.com; Purpose: Used strictly for necessary technical purposes. Enables Accessibility User use.; Expiry: Up to 30 Days
Cookie name: hmt_id: Cookie domain: www.api.hcaptcha.com; Purpose: Used strictly for necessary anonymous service-related statistics and other technical purposes, such as assisting in accessibility support.; Expiry: 30 Days
Cookie name: INGRESSCOOKIE: Cookie domain: www.hcaptcha.com; Purpose: Used strictly for necessary technical purposes, such as load balancing and routing.; Expiry: Up to 30 days
Cookie name: isNX: Cookie domain: www.britishairways.com; Purpose: Ensures a consistent experience between new and old versions of the website.; Expiry: 7 days
Cookie name: jwplayer.captionLabel: Cookie domain: www.mediacentre.britishairways.com; Purpose: Remembers If user switches on Closed Captions and turns on captions for any further videos they view.; Expiry: Session
Cookie name: kampyle_userid: Cookie domain: www.britishairways.com; Purpose: Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site.; Expiry: 1 year
Cookie name: kampyleInvitePresented: Cookie domain: www.britishairways.com; Purpose: Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site.; Expiry: 1 year
Cookie name: kampylePageLoadedTimestamp: Cookie domain: www.britishairways.com; Purpose: Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site.; Expiry: 1 year
Cookie name: kampyleSessionPageCounter: Cookie domain: www.britishairways.com; Purpose: Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site.; Expiry: 1 year
Cookie name: kampyleUserPercentile: Cookie domain: www.britishairways.com; Purpose: Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site.; Expiry: 1 year
Cookie name: kampyleUserSession: Cookie domain: www.britishairways.com; Purpose: Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site.; Expiry: 1 year
Cookie name: kampyleUserSessionsCount: Cookie domain: www.britishairways.com; Purpose: Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site.; Expiry: 1 year
Cookie name: mdLogger: Cookie domain: www.britishairways.com; Purpose: Displays feedback form and surveys to collect comments that customers want to leave feedback about the site and their experience on the site.; Expiry: 1 year
Cookie name: MUID: Cookie domain: www.bing.com; Purpose: Stores and tracks visits across BA.com.; Expiry: 13 months
Cookie name: MUIDB: Cookie domain: www.bing.com; Purpose: Helps remember your preferences and actions on the website, such as language or location, to make your experience more personalised. It also helps show you relevant ads based on what you’ve interacted with before. This cookie ensures you see content that matters to you.; Expiry: 1 year
Cookie name: refreshtoken: Cookie domain: www.britishairways.com; Purpose: Ensures a consistent experience between new and old versions of the website.; Expiry: 1 day
Cookie name: __Secure-ROLLOUT_TOKEN: Cookie domain: www.youtube.com; Purpose: Set by YouTube and stores information on how the user interacts with the embedded player.; Expiry: 180 days
Cookie name: sp_landing: Cookie domain: www.spotify.com,; Purpose: Set by Spotify to implement audio content from Spotify on BA.com. It also collects information on user interaction with this audio content.; Expiry: 13 months
Cookie name: sp_t: Cookie domain: www.spotify.com; Purpose: Set by Spotify to implement audio content from Spotify on ba.com. It also collects information on user interaction with this audio content.; Expiry: 13 months
Cookie name: SRCHD: Cookie domain: www.bing.com; Purpose: Connects data from the Bing advertising network with actions performed on the website.; Expiry: 13 months
Cookie name: SRCHHPGUSR: Cookie domain: www.bing.com; Purpose: Connects data from the Bing advertising network with actions performed on the website.; Expiry: 13 months
Cookie name: SRCHUID: Cookie domain: www.bing.com; Purpose: Connects data from the Bing advertising network with actions performed on the website.; Expiry: 13 months
Cookie name: SRCHUSR: Cookie domain: www.bing.com; Purpose: Connects data from the Bing advertising network with actions performed on the website.; Expiry: 13 months
Cookie name: _SS: Cookie domain: www.bing.com; Purpose: Collects information on visitor behaviour on multiple websites. Information is used on the website to optimise the relevance of advertisement. Allows the website to determine how the visitor accessed the website.; Expiry: Session
Cookie name: VISITOR_INFO1_LIVE: Cookie domain: www.youtube.com; Purpose: Detects and resolve problems with the service.; Expiry: 6 months
Cookie name: VISITOR_PRIVACY_METADATA: Cookie domain: www.youtube.com; Purpose: Stores the user's cookie consent state for the current domain.; Expiry: 6 months
Cookie name: X-Salesforce-CHAT: Cookie domain: www.salesforceliveagent.com; Purpose: Used to track user interactions with live chat support, allowing businesses to offer real-time customer assistance.; Expiry: 1 day
Cookie name: YSC: Cookie domain: www.youtube.com; Purpose: Ensures that requests within a browsing session are made by the user, and not by other sites.; Expiry: Session

Cookie name: AB_{Experiment number}: Cookie domain: www.britishairways.com; Purpose: Used for onsite experimentation to ensure that users get the same content throughout their journey, does not contain any personal information.; Expiry: Session
Cookie name: cdv: Cookie domain: www.recommender.scarabresearch.com; Purpose: Displays personalised product recommendations on the page.; Expiry: 1 year
Cookie name: com.adobe.alloy.getTld: Cookie domain: www.britishairways.com; Purpose: Used to store the top-level domain of the website to enable efficient performance monitoring and user tracking across ba.com website. Does not contain any personal information.; Expiry: Session
Cookie name: ens_adobewebsdk: Cookie domain: www.britishairways.com; Purpose: Identifies unique visitors across multiple sessions, for personalised messages on the British Airways site and advertisements on other sites you may visit. Delivering relevant content and measure the effectiveness of these advertisements.; Expiry: 400 days
Cookie name: ensKayakId: Cookie domain: www.kayak.com; Purpose: To be able to store a unique redirect ID to correctly assign on conversion; Expiry: 30 days
Cookie name: _fbp: Cookie domain: www.britishairways.com; Purpose: Delivers a series of advertisement products through Facebook such as real time bidding from third party advertisers. Stores and tracks visits across BA.com.; Expiry: 3 months
Cookie name: _gcl_* , GCL_AW_P: Cookie domain: www.britishairways.com; Purpose: Stores and tracks conversions.; Expiry: 3 months
Cookie name: IDE: Cookie domain: www.doubleclick.net; Purpose: Shows Google ads on non-Google sites.; Expiry: 13 months
Cookie name: impactdata: Cookie domain: www.api.impact.com; Purpose: To be able to store a unique click ID and program number of the ad to correctly assign on conversion.; Expiry: 30 days
Cookie name: _kuid_: Cookie domain: www.krxd.net; Purpose: Registers a unique ID that identifies a returning user's device. The ID is used for targeted ads.; Expiry: 6 months
Cookie name: muc_ads: Cookie domain: www.t.co; Purpose: Collects data on how visitors use BA.com in order to optimise the website and make advertisement on BA.com more relevant to users.; Expiry: 13 months
Cookie name: receive-cookie-deprecation: Cookie domain: www.doubleclick.net; Purpose: Google sets this cookie to enable Privacy Sandbox testing and preview how site behaviour and functionality work without third-party cookies.; Expiry: 6 months
Cookie name: sa-userid: Cookie domain: www.britishairways.com; Purpose: To be able to uniquely identify a user for retargeting, conversion or look-a-like purposes. Pseudonymous randomly generated user ID.; Expiry: 1 year
Cookie name: __Secure-YNID: Cookie domain: www.youtube.com; Purpose: This cookie is set and used by YouTube/Google to record information about how users interact with our website, Google services and ads. This enables YouTube/Google to build an interest profile associated with the users Google account so that relevant/personalised advertisements are shown to them across various websites.; Expiry: 6 months
Cookie name: __Secure-1*: Cookie domain: www.google.com, google.co.uk; Purpose: These cookies are set and used by Google to record timestamped information about how users interact with websites, Google services and ads. This helps build an interest profile associated with the users Google account so that relevant/personalised advertisements are shown to them across various websites.; Expiry: 12-13 months
Cookie name: __Secure-3*: Cookie domain: www.google.com, www.google.co.uk; Purpose: These cookies are set and used by Google to record timestamped information about how users interact with websites, Google services and ads. This helps build an interest profile associated with the users Google account so that relevant/personalised advertisements are shown to them across various websites.; Expiry: 12-13 months
Cookie name: ServerPool: Cookie domain: www.tripadvisor.com; Purpose: Supports Tripadvisor functionality on the website and/or tracks user interactions on the website for digital advertising campaigns.; Expiry: 1 year
Cookie name: session_id: Cookie domain: www.britishairways.com; Purpose: Sets a standard ID for a customer session.; Expiry: 30 days
Cookie name: skyscanner_redirectid: Cookie domain: www.skyscanner.net; Purpose: To be able to store a unique redirect ID to correctly assign on conversion; Expiry: 30 days
Cookie name: TACds: Cookie domain: www.tripadvisor.com; Purpose: Supports Tripadvisor functionality on the website and/or tracks user interactions on the website for digital advertising campaigns.; Expiry: 1 month
Cookie name: TADCID: Cookie domain: www.tripadvisor.com; Purpose: Supports Tripadvisor functionality on the website and/or tracks user interactions on the website for digital advertising campaigns.; Expiry: 9 years
Cookie name: TASameSite: Cookie domain: www.tripadvisor.com; Purpose: Supports Tripadvisor functionality on the website and/or tracks user interactions on the website for digital advertising campaigns.; Expiry: 9 years
Cookie name: TASession: Cookie domain: www.tripadvisor.com; Purpose: Supports Tripadvisor functionality on the website and/or tracks user interactions on the website for digital advertising campaigns.; Expiry: 1 year
Cookie name: TAUnique: Cookie domain: www.tripadvisor.com; Purpose: Supports Tripadvisor functionality on the website and/or tracks user interactions on the website for digital advertising campaigns.; Expiry: 1 year
Cookie name: test_cookie: Cookie domain: www.doubleclick.net; Purpose: Determines if the website visitor's browser supports cookies.; Expiry: 15 minutes
Cookie name: ttclid: Cookie domain: www.britishairways.com; Purpose: To measure and improve the performance of advertising campaigns and to personalize the customer experience (including ads) on TikTok.; Expiry: 13 months
Cookie name: ttcsid, ttcsid_{pixel code}: Cookie domain: www.britishairways.com; Purpose: To measure and improve the performance of advertising campaigns and to personalize the customer experience (including ads) on TikTok.; Expiry: 13 months
Cookie name: _tt_enable_cookie: Cookie domain: www.britishairways.com; Purpose: To measure and improve the performance of your advertising campaigns and to personalize the user's experience (including ads) on TikTok.; Expiry: 90 Days
Cookie name: _ttp: Cookie domain: www.tiktok.com; Purpose: To measure and improve the performance of your advertising campaigns and to personalize the experience (including ads) on TikTok.; Expiry: 13 months
Cookie name: _ttp: Cookie domain: www.britishairways.com; Purpose: To measure and improve the performance of your advertising campaigns and to personalize the user’s experience (including ads) on TikTok.; Expiry: 13 months
Cookie name: _uetmsclkid: Cookie domain: www.britishairways.com; Purpose: Cookie identifies Bing Ads traffic. Stores performed actions on the website.; Expiry: 30 days
Cookie name: _uetsid: Cookie domain: www.britishairways.com; Purpose: Bing Ad loader. Collects anonymous information about how visitors use BA.com.; Expiry: 1 day
Cookie name: _uetvid: Cookie domain: www.britishairways.com; Purpose: Bing Ad loader. Collects anonymous information about how visitors use BA.com.; Expiry: 1 day
Cookie name: __vt: Cookie domain: www.tripadvisor.com; Purpose: Supports Tripadvisor functionality on the website and/or tracks user interactions on the website for digital advertising campaigns.; Expiry: A few seconds

More information

We use cookies and similar technologies to keep our services safe, reliable and enjoyable. You’re always in control, and you can adjust your settings whenever you like via the cookie customise button.

For more information on how we use your personal data, please see our Privacy Policy.

We think you're visiting our site from