We think you're visiting our site from

If you're not, please select the country you're currently in

 I'm in Close this banner

The British Airways Holidays Promise

Book with confidence, whatever’s happening in the world.

 Find out more Find out more
Find out more Find out more
Holidays Holidays

Customer reviews

When our customers return from holiday we ask them to rate their hotel experience. They rate their hotel out of five stars across categories like location, service and value for money. They also give an overall quality score out of five. We gathered over 104,444 independent hotel reviews last year.

 Plan your holiday Plan your holiday

Our customer reviews

Independent

104k respondents

Impartial

Individual quality scores

Trustworthy

4.3/5 customer experience rating

Our customer experience

Our customers’ reviews are independently moderated by Feefo. We're extremely proud of our verified ratings, satisfaction scores and the commitment we see, when our customers consistently choose to book with us again.

Our customers rate our service too, and we're delighted we scored 4.3/5 for customer experience. The scores and comments we receive are used to refine our hotel portfolio and allow us to make recommendations to our customers based on quality and customer service.

Customer Excellence Awards

Each year our top-reviewed hotel partners are presented with our Customer Excellence Award. 

Hotels that receive a rating of between 4.5 and 5 stars from our customers, and only those that have received a minimum of 10 reviews are eligible.

We’re delighted our top 8% of hotels received this accolade in 2025 – and for many this is their tenth consecutive year, proving an exemplary commitment to our customers.

Discover our top-reviewed hotels

     

Hotels in England

Worldwide hotels
Antigua
Barbados
Bermuda
Cancun & Riviera Maya
Dominican Republic
Grenada
Jamaica
St Lucia
St Kitts & Nevis
St Vincent and Grenadines
Tobago
Egypt
Maldives
Mauritius
Morocco
Seychelles
South Africa
Hong Kong, SAR of China
Malaysia
Oman
Qatar
Singapore
Thailand
United Arab Emirates
USA
Canada

More to explore

Fly-drive holidays

Multi-centre holidays

Low deposit holidays

London holidays

Start planning your holiday Start planning your holiday

Terms and Conditions
  • Flight only prices are updated every 24 hours and are accurate when published. Flights at these prices are limited and may sell out quickly.
  • Package holiday prices (flight + hotel or flight + car) prices are updated every 24 to 48 hours and are accurate when published and may vary upon reaching subsequent pages. Availability may be extremely limited particularly during peak periods.
  • Return fares displayed are the lowest adult return prices in the cabin specified including taxes, fees and carrier charges, based on a 7-day return journey.
  • Each–way fares displayed are the lowest adult each-way prices in the cabin specified based on the lowest adult return prices for a 7 day travel period, including all taxes, fees and carrier charges available in this period.
  • One-way fares displayed are the lowest adult prices in the cabin specified including taxes, fees and carrier charges available in this period.
  • Package holiday prices (flight + hotel and flight + car) shown are in GBP per person based on 2 adults sharing one room or one car and prices include taxes, fees and carrier charges unless otherwise specified. Flight + car prices based on drivers aged 30-70 years.
  • Additional charges will be applied for payments made using a corporate credit card.
  • Advertised fares are available on ba.com. Additional charges may apply if purchased through British Airways outlets or travel agents.
  • Combine and save on Holidays: Guaranteed savings are only available when booking a Flight + Hotel or Flight + Car booking including one land product, it does not apply to a ‘Customise your trip’ holiday including more than one hotel and / or car.
  • Package holidays are protected under British Airways Holidays Ltd by the Civil Aviation Authority. Our ATOL number is 5985.
  • Standard British Airways terms and conditions apply.