Baggage claim form

Baggage claim form

This form is for all British Airways and OpenSkies customers to claim for bags which you have already told us are missing.

It cannot be used to notify us of missing bags for the first time.

Please complete the following details of your baggage claim. Once complete, an email will be sent to our Customer Relations Department, who will be in contact with you in due course.

Please note: depending on the complexity, amount being claimed, and the time of year, it will take between two and eight weeks to process your claim.

You should send all receipts and supporting documents to British Airways Customer Relations as soon as you have submitted this claim form.

If your country of residence is not in the list below, please contact your nearest British Airways Customer Relations team.

Find your nearest Customer Relations team

Todos os campos marcados com a (*) são obrigatórios, todos os outros campos são opcionais.

Your details
If your country of residence is not in the list below, please contact your nearest British Airways Customer Relations team.
Find your nearest Customer Relations team

Your journey
BA 
  
Between which airports did this airline carry your bags

Your luggage
Sim
 BA 

Describe your bags
Bag 1
Lost
Delayed
Damaged
Contents missing
Contents damaged
If this bag was lost or damaged then you must record the make, model, cost and date purchased.
 / 
  
Bag 2
Lost
Delayed
Damaged
Contents missing
Contents damaged
If this bag was lost or damaged then you must record the make, model, cost and date purchased.
 / 
  
Bag 3
Lost
Delayed
Damaged
Contents missing
Contents damaged
If this bag was lost or damaged then you must record the make, model, cost and date purchased.
 / 
  
Bag 4
Lost
Delayed
Damaged
Contents missing
Contents damaged
If this bag was lost or damaged then you must record the make, model, cost and date purchased.
 / 
  
Bag 5
Lost
Delayed
Damaged
Contents missing
Contents damaged
If this bag was lost or damaged then you must record the make, model, cost and date purchased.
 / 
  

On arrival
 
 
 
 
 
 

Your claim
 
Sim
A British Airways trata com muita seriedade a segurança dos seus dados pessoais, como exposto na nossa Política de Privacidade.
The personal data (including any sensitive personal as defined in the Data Protection Act) will be retained on our database for the purposes of ensuring we improve the service to you and your company. Your personal data will be used for us to communicate with you and contact you to address any comments you might have (using any means of communication for which you have provided contact details, which may include post, email, fax and telephone). As with any standard email, our response will be sent in non-encrypted format.
By clicking the box below
1.  I declare and certify that to the best of my knowledge and belief that the statements and details provided within this claim form are true and correct in every respect.
2.  In the event of a third-party being liable for the loss, all rights in this matter are subrogated to British Airways on settlement of this claim.
3.  I understand that the information I have provided may be made available to other airlines or insurance companies for underwriting and claims handling purposes.
4.  I consent to the exchange of information between other airlines or insurance companies in the processing of my claim
5.  I also understand British Airways may instruct an external loss adjuster to further process my claim.
To complete your request, you must ensure that the Agreed box is ticked and then click the Submit button once

WE HAVE A LIMITED LIABILITY RELATING TO CLAIMS FOR CHECKED BAGGAGE. Our liability is based on the Montreal Convention. The applicable limits of liability in the case of destruction, loss of, or damage or delay to baggage on a flight operated by British Airways or a European Union British Airways franchise carrier is 1,131 Special Drawing Rights (approximately GBP 1100 or EUR 1,320, or USD 1,625). In line with other airlines, we cannot accept claims for damage or loss to items in checked baggage which are fragile, perishable or of special value.