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Flight cancellations, delays and baggage problems

How we can help you

We're sorry for any inconvenience and we'll do everything we can to help.

What to do if your flight is cancelled

You may be able to rebook or refund through Manage My Booking on ba.com.

What to do if your flight is delayed

What to do if your baggage is delayed or missing

If we misplace or lose your baggage, we will make every effort to return it to you as soon as possible.

Use the link below to:

  • check on the status of a bag that has already been reported
  • tell us about a missing bag for the first time
  • update an existing report with new details
  • claim baggage expenses or compensation

How to contact us

If there is anything else we can help you with, you can contact us using the options below.

Other useful links