Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.



collapsedshowMake a new booking or check prices for flights, hotels, cars or upgrades
Contact details and opening hours

Telephone: 0844 493 0787 option 2
Daily
07:30-20:00

collapsedshowEnquire about changes to an existing flight booking
Contact details and opening hours

Telephone: 0844 493 0787 option 1
Daily
06:00-20:00

collapsedshowEnquire about changes to an existing hotel or car rental booking
Contact details and opening hours

Telephone: 0844 493 0787 option 1
Daily
07:30-20:00

collapsedshowHelp with special requests including: meals, wheelchairs, name corrections
Contact details and opening hours

Telephone: 0844 493 0787 option 3
Daily
06:00-20:00

collapsedshowChoose and pay for your seat or extra baggage allowance
Contact details and opening hours

Telephone: 0844 493 0787 option 3
Daily
06:00-20:00

collapsedshowGet help with seating and baggage enquiries
Contact details and opening hours

Telephone: 0844 493 0787 option 3
Daily
06:00-20:00

collapsedshowCheck your flight status (arrivals and departures)
Contact details and opening hoursWebsite and email

Telephone: 0844 493 0777
Automated system available 24hrs

Agents available daily
06:00-20:00

View on ba.com

View on your mobile

collapsedshowEnquire about group travel bookings
Contact details and opening hoursWebsite and email

Telephone: 0844 493 0765
Monday - Friday
08:30-17:00

Group travel

collapsedshowEnquire about refunds for flight bookings
Contact details and opening hours

Telephone: 0844 493 0787 option 1
Daily
06:00-20:00

collapsedshowEnquire about refunds for hotel or car rental bookings
Contact details and opening hours

Telephone: 0844 493 0787 option 1
Daily
07:30-20:00

collapsedshowOther enquiries including Advanced Passenger Information (API)
Contact details and opening hours

Telephone: 0844 493 0787 option 3
Daily
06:00-20:00

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Telephone: 0844 493 0787 option 3, followed by option 2

Telephone: 03444 729665
Monday - Friday
09:00-17:15
Saturday
09:00-17:00

British Airways
Customer Relations (S506)
PO Box 5619
Sudbury
Suffolk
CO10 2PG
United Kingdom

Write to us

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: 0844 493 0785
Daily
06:00-20:00

Baggage tracer

collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Telephone: 0844 493 0787 option 3, followed by option 2

Telephone: 03444 729665
Monday - Friday
09:00-17:15
Saturday
09:00-17:00

British Airways
Customer Relations (S506)
PO Box 5619
Sudbury
Suffolk
CO10 2PG
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)

Baggage claim form

Help and advice about lost and damaged baggage

collapsedshowSupport for the hearing impaired
Contact details and opening hoursWebsite and email
Minicom for the hearing impaired:

Telephone: 0845 700 7706
Daily
06:00-20:00

Or, if you don't have minicom access please
Email us

collapsedshowHelp with using our website
Contact details and opening hoursWebsite and email

Telephone: 0844 493 0787 option 3
Daily
06:00-20:00

Accessibility and site help