Telephone numbers and addresses

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

The majority of our calls are managed by British contact centres.



collapsedshowGet help with baggage claims
Contact details and opening hoursAddressWebsite and email

Telephone: 0344 493 0787 option 3, followed by option 2
Monday - Friday
08:00-18:30
Saturday
09:00-17:00
Sunday
09:00-17:00 (Call back service only)

British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom
Please quote your ten digit file reference (eg: LHRBA12345)

Baggage claim form

Help and advice about lost and damaged baggage

collapsedshowEnquire about changes to an existing flight booking
Contact details and opening hours

Telephone: 0344 493 0787 option 1
(calls charged at local rate)
Daily
06:00-20:00

collapsedshowEnquire about changes to an existing hotel or car rental booking
Contact details and opening hours

Telephone: 0344 493 0787 option 1
(calls charged at local rate)
Daily
07:30-20:00

collapsedshowContact Customer Relations
Contact details and opening hoursAddressWebsite and email

Telephone: 0344 493 0787 option 3, followed by option 2
Monday - Friday
08:00-18:30
Saturday
09:00-17:00
Sunday
09:00-17:00 (Call back service only)

British Airways
Customer Relations (S506)
PO Box 1126
Uxbridge
UB8 9XS
United Kingdom

Write to us

collapsedshowHelp with your delayed baggage
Contact details and opening hoursWebsite and email

Telephone: 0344 493 0785
(calls charged at local rate)
Daily
06:00-20:00

Baggage tracer

collapsedshowCheck your flight status (arrivals and departures)
Contact details and opening hoursWebsite and email

Telephone: 0344 493 0777
Automated system available 24hrs

Agents available daily
06:00-20:00

View on ba.com

View on your mobile

collapsedshowEnquire about group travel bookings
Contact details and opening hoursWebsite and email

Telephone: 0344 493 0765
(calls charged at local rate)
Monday - Friday
08:30-17:00

Group travel

collapsedshowGet help with seating and baggage enquiries
Contact details and opening hours

Telephone: 0344 493 0787 option 3
(calls charged at local rate)
Daily
06:00-20:00

collapsedshowMake a new booking or check prices for flights, hotels, cars or upgrades
Contact details and opening hoursWebsite and email

Telephone: 0844 493 0787 option 2
Calls cost 7p per minute plus your phone company's access charge
Daily
07:30-22:00

Our cheapest prices are available online. See the service fees for booking through our contact centres.
Our global service fees

To book a flight using Avios, you don't need to call us - our contact centres have the same availability information as shown online.
Book your Avios flight

collapsedshowOther enquiries including Advanced Passenger Information (API)
Contact details and opening hours

Telephone: 0344 493 0787 option 3
(calls charged at local rate)
Daily
06:00-20:00

collapsedshowEnquire about refunds for flight bookings
Contact details and opening hours

Telephone: 0344 493 0787 option 1
(calls charged at local rate)
Daily
06:00-20:00

collapsedshowEnquire about refunds for hotel or car rental bookings
Contact details and opening hours

Telephone: 0344 493 0787 option 1
(calls charged at local rate)
Daily
07:30-20:00

collapsedshowHelp with special meals and name corrections
Contact details and opening hours

Telephone: 0344 493 0787 option 3
(calls charged at local rate)
Daily
06:00-20:00

collapsedshowTravelling with a disability
Contact details and opening hoursWebsite and email

Telephone: 0344 493 0787
Option 3 (calls charged at local rate)
Daily
06:00-20:00

If you have a hearing or speech impairment:
Telephone: 0845 700 7706 (Minicom)
Daily
06:00-20:00






If you don't have Minicom access please
email us.

collapsedshowHelp with using our website
Contact details and opening hoursWebsite and email

Telephone: 0344 493 0787 option 3
(calls charged at local rate)
Daily
06:00-20:00

Accessibility and site help