Customers who originally made a booking on flyopenskies.com or through the OpenSkies call centre should use the contact details below.
| Area | Contact number | Address/email/website | Opening hours |
|---|---|---|---|
| Reservations and general enquiries | Concierge OpenSkies Tel: 0 825 87 47 47 (0.15€/mn) From outside of France: +33 (0) 3 60 74 20 04 | OpenSkies 3 Rue Le Corbusier CS 50046 94528 Rungis Cedex 1 conciergefrance@flyopenskies.com | 09:00 - 19:00 Monday - Saturday |
| Changing a booking for hotels and cars | To change a booking paid with Avios go to the Executive Club To change all other hotel and car bookings: Tel: +33 (0) 157 324 975 | - | 09:30 - 12:00 15:00 - 17:30 Monday - Friday |
| Group Sales | - | Group Sales (9+ passengers) | - |
| Customer Relations and baggage claims | - | OpenSkies 3 Rue Le Corbusier CS 50046 94528 Rungis Cedex 1 Contact customer relations Make a baggage claim | - |
| Tracing lost baggage |
Tel: +33 (0) 1 41 58 75 38 | luggage@flyopenskies.com | 09:00 - 20:00 daily |
| Area | Contact number | Address/email/website | Opening hours (EST) |
|---|---|---|---|
| Reservations and general enquiries | Concierge OpenSkies Tel: +1 866 581 3596 From outside of the USA: +1 212 682 9527 | OpenSkies 3 Rue Le Corbusier CS 50046 94528 Rungis Cedex 1 France conciergeusa@flyopenskies.com | 09:00 - 20:00 Monday - Friday 10:00 - 20:00 Saturday 11:30 - 20:00 Sunday |
| Changing a booking for hotels and cars | To change a booking paid with Avios go to the Executive Club To change all other hotel and car bookings: Tel: 1-877-4 A VACATION | - | 07:00 - 23:00 Monday - Friday |
| Group Sales | - | Group bookings of more than ten people travelling together must be made through your local travel agent. | - |
| Customer Relations and baggage claims | - | OpenSkies 3 Rue Le Corbusier CS 50046 94528 Rungis Cedex 1 Contact customer relations Make a baggage claim | - |
| Tracing lost baggage | Tel: 1-800-828-8144 Fax: +1-212-251-6711 (Please quote your ten digit file reference e.g. EWRBA12345) | luggage@flyopenskies.com | - |
