You First is for US and Canadian residents who have booked a flight in First that is operated by British Airways. You may also nominate someone else to manage your booking on your behalf by informing the You First team.
We’ll be happy to help with travel queries, booking Concorde Room facilities or Elemis spa treatments, journey disruption, mishandled bags, customer relations queries and more.
The You First helpdesk is open from 07.30 to 20.00 EST , seven days a week:
- In the US - 800 331 1332
- From Canada and overseas - +44 161 448 3382
To write to us, please complete and submit your details below.
All items marked with an asterisk (*) must be completed
Please note, as with any standard email, any emails containing your personal data sent to or from British Airways will travel in a non-encrypted format.