You First is a service for those who have booked a flight in First that is operated by British Airways. You may also nominate someone else to manage your booking on your behalf by informing the You First team.
We’ll be happy to help you with:
- Travel queries
- Booking Concorde Room facilities
- Booking Elemis Spa treatments
in the lounge at Terminal 5A South and Terminal 3 if within 28 days of departure and subject to availability. For Elemis Spa treatments at all other locations, please ask on arrival at the lounge.
- Journey disruption
- Mishandled bags
Customer relations queries and more
You first helpline is open 24 hours per day, seven days a week:
- In the UK - 0800 408 7667
- From overseas - +44 161 448 3013
To write to us, please complete and submit your details below.
All items marked with an asterisk (*) must be completed
Please note, as with any standard email, any emails containing your personal data sent to or from British Airways will travel in a non-encrypted format.