Ex-gratia payment card dispute form

Ex-gratia payment card dispute form

Only to be completed by card holder.
Those fields marked with a (*) are mandatory, all other fields are optional.

Cardholder details


Card details


Dispute details


Anyone who knowingly makes a false statement may be subject to criminal prosecution.

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Please note, as with any standard email, any emails containing your personal data sent to or from British Airways will travel in a non-encrypted format.

Please do not enter any payment card details into any data fields such as credit / debit card numbers and / or security codes.