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Baggage claim form

This form is for all British Airways and OpenSkies customers to claim for bags which you have already told us are missing.

It cannot be used to notify us of missing bags for the first time.

Please complete the following details of your baggage claim. Once complete, an email will be sent to our Customer Relations Department, who will be in contact with you in due course.

Please note: depending on the complexity, amount being claimed, and the time of year, it will take between two and eight weeks to process your claim.

You should send all receipts and supporting documents to British Airways Customer Relations as soon as you have submitted this claim form.

If your country of residence is not in the list below, please contact your nearest British Airways Customer Relations team.

Find your nearest Customer Relations team

Those fields marked with a (*) are mandatory, all other fields are optional.

Your details
Executive Club / On Business number
Title
First name
Last name
Street/P.O. Box incl house no


City/Town
State/Province (USA & Canada only)
If your country of residence is not in the list below, please contact your nearest British Airways Customer Relations team.
Find your nearest Customer Relations team
Country
Post code/Zip code
Your preferred method of contact
Telephone
Your email address

Your journey
Flight Number	BA
Date Of Flight
At which airport did you check in for this journey
What was your final destination
Enter the name of any other Airline involved in your journey
Between which airports did this airline carry your bags
From
To
Enter the name of any airport where you collected your baggage and re-checked them in

Your luggage
How many bags did you check in?
Did you pay for excess baggage?	Yes
Please give excess baggage receipt reference
Property Irregularity Report (lost/damaged bag) reference number, if applicable	BA
How many bags does this claim involve?

Describe your bags
Bag 1
Was this bag?	Lost Delayed Damaged Contents missing Contents damaged
Baggage tag receipt number given to you at check in
If this bag was lost or damaged then you must record the make, model, cost and date purchased.
Make/model	/
Color
Size e.g. small, medium, large
Type e.g. hard shell, soft shell
Style e.g. suitcase, sports bag
Approximate date of purchase
Cost when purchased
Please provide relevant details relating to any damage to bag or contents, or missing contents

Bag 2
Was this bag?	Lost Delayed Damaged Contents missing Contents damaged
Baggage tag receipt number given to you at check in
If this bag was lost or damaged then you must record the make, model, cost and date purchased.
Make/model	/
Color
Size e.g. small, medium, large
Type e.g. hard shell, soft shell
Style e.g. suitcase, sports bag
Approximate date of purchase
Cost when purchased
Please provide relevant details relating to any damage to bag or contents, or missing contents

Bag 3
Was this bag?	Lost Delayed Damaged Contents missing Contents damaged
Baggage tag receipt number given to you at check in
If this bag was lost or damaged then you must record the make, model, cost and date purchased.
Make/model	/
Color
Size e.g. small, medium, large
Type e.g. hard shell, soft shell
Style e.g. suitcase, sports bag
Approximate date of purchase
Cost when purchased
Please provide relevant details relating to any damage to bag or contents, or missing contents

Bag 4
Was this bag?	Lost Delayed Damaged Contents missing Contents damaged
Baggage tag receipt number given to you at check in
If this bag was lost or damaged then you must record the make, model, cost and date purchased.
Make/model	/
Color
Size e.g. small, medium, large
Type e.g. hard shell, soft shell
Style e.g. suitcase, sports bag
Approximate date of purchase
Cost when purchased
Please provide relevant details relating to any damage to bag or contents, or missing contents

Bag 5
Was this bag?	Lost Delayed Damaged Contents missing Contents damaged
Baggage tag receipt number given to you at check in
If this bag was lost or damaged then you must record the make, model, cost and date purchased.
Make/model	/
Color
Size e.g. small, medium, large
Type e.g. hard shell, soft shell
Style e.g. suitcase, sports bag
Approximate date of purchase
Cost when purchased
Please provide relevant details relating to any damage to bag or contents, or missing contents


On arrival
If your bag was delayed give full details of the expenses that were given to you at the airport
None
If you had to purchase essential items please list in full. Please note all original receipts must be retained until settlement, as we may ask for them to be submitted in support of this claim
Date	Store	Item	Cost	Tax






If your bag was lost or not returned to you within 7 days please list all contents and value
None

Your claim
What is the total value (and currency) of your claim?				(Currency i.e. GBP)
Do you have insurance cover in respect of this journey	Yes
We would advise you to contact your travel insurers also, as your policy should have more comprehensive cover than offered by the airline
Company Name
Policy number
Please give the reference number of any claim made to your insurers
What is the excess on your policy
Please give details of any previous claims against British Airways in relation to delayed, damaged or missing contents from your checked luggage (type "None" if no previous claims)
None
Has this claim been presented to another carrier	Yes
British Airways takes the security of personal data very seriously, as explained in our Privacy Policy
The personal data (including any sensitive personal as defined in the Data Protection Act) will be retained on our database for the purposes of ensuring we improve the service to you and your company. Your personal data will be used for us to communicate with you and contact you to address any comments you might have (using any means of communication for which you have provided contact details, which may include post, email, fax and telephone). As with any standard email, our response will be sent in non-encrypted format.
By clicking the box below
1. I declare and certify that to the best of my knowledge and belief that the statements and details provided within this claim form are true and correct in every respect.
2. In the event of a third-party being liable for the loss, all rights in this matter are subrogated to British Airways on settlement of this claim.
3. I understand that the information I have provided may be made available to other airlines or insurance companies for underwriting and claims handling purposes.
4. I consent to the exchange of information between other airlines or insurance companies in the processing of my claim
5. I also understand British Airways may instruct an external loss adjuster to further process my claim.
Agreed
To complete your request, you must ensure that the Agreed box is ticked and then click the Submit button once

WE HAVE A LIMITED LIABILITY RELATING TO CLAIMS FOR CHECKED BAGGAGE. Our liability is based on the Montreal Convention. The applicable limits of liability in the case of destruction, loss of, or damage or delay to baggage on a flight operated by British Airways or a European Union British Airways franchise carrier is 1,131 Special Drawing Rights (approximately GBP 1100 or EUR 1,320, or USD 1,625). In line with other airlines, we cannot accept claims for damage or loss to items in checked baggage which are fragile, perishable or of special value.

By continuing to use ba.com you will be agreeing to the website Terms and Conditions and the Use Of Cookies while using the website and our services. Please also read our Privacy Policy under which, to the extent stated, you consent to the processing of your personal data.

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