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Frequently asked questions

How do I find out if I have booked a non-changeable/non-refundable hotel?

Last updated: 15 April, 2024

This would have been highlighted during the booking process on the room selection page and will be stated on your voucher if applicable. You can view/print your voucher in Manage My Booking (see the ‘Print all vouchers' link in the 'Your booking summary' section). If you would like to know the value of your non-changeable/non-refundable hotel to understand the voucher credit you would receive, please contact us.

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