How can I report my delayed baggage?

Last updated: 24 January, 2025

We’re really sorry your baggage has been delayed, and we’ll do everything we can to get your items back to you as soon as possible.  

If you’re still at the airport, you can quickly and easily create a delayed baggage report by speaking with an agent or, where available, by using a self-service kiosk in the baggage reclaim area. 

If you’ve already left the airport, you can report your delayed baggage using our online baggage portal.  

You’ll need to provide the baggage tag number(s) you were given when you checked in, details of all flights taken in your journey, a description of your baggage, your contact details and a delivery address.