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Frequently asked questions

There’s been a bereavement in my family and I want to change my travel plans. Who do I need to contact?

Last updated: 23 April, 2024

We're so sorry that you've lost a loved one, and we’re mindful of what you and your loved ones may be going through at this time. We understand that bereavement can affect travel plans, and we may be able to help if the death is of a member of your travelling party or an immediate family member of yours or someone in your travelling party.

Please contact us on our dedicated compassionate line and we’ll do what we can to help during this difficult time.

Telephone: 0203 684 9677 (calls charged at local rate)
Monday - Friday, UK hours: 09:00-17:00

You should also review your travel insurance policy.

If you booked through a travel agent, please contact them directly.

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