The Sandos Caracol Eco-Resort & Spa Hotel is located on the Riviera Maya near downtown Playa del Carmen in an extensive natural area at the edge of an exotic jungle surrounded by mangroves and natural lagoons, all this set in an ecological environment ideal for the nature lovers. This fabulous All-Inclusive 5 Star hotel is the perfect spot for couples and families with ultra-modern facilities and 78 three-story villas with a total of 956 rooms and Junior Suites surrounded by lovely gardens with stunning views. There are so many recreational facilities you will never want to leave the resort and you can even mix business with pleasure by taking advantage of the marvellous conference facilities and business services. For a memorable holiday on the Riviera Maya, the All-Inclusive Sandos Caracol Eco-Resort & Spa Hotel is committed to being green without compromising comfort!

Airport Distance: Cancun Airport is 45 minutes from the hotel.

Local Tips: The resort rests on a half-mile-long stretch of soft white sand beach surrounded by the area's main attractions including the archaeological sites of Tulum and Coba and the ecological water parks of Xcaret and Xel-Ha.Please note: Rates are valid for all European market.


Dining: Sandos Caracol Eco-Resort & Spa Hotel has nine fabulous restaurants, six of them specialty restaurants with a la carte dinning, one specialty buffet and 2 main buffet restaurants, seven bars, two snack bars, and a Disco (up to 18 years old). Covered theatre for nightly entertainment. Dress code is casual attire. No swim wear, tops or bare feet allowed in the Restaurants. Elegance in the evening, dress shorts are allowed. All-inclusive Service: All meals daily to include breakfast, lunch, dinner and snacks, 24 hours all inclusive. Unlimited domestic beer, soft drinks, domestic and international Wine, and cocktails 24 hours within the resort, with waiter service for beverages offered at pool and beach areas. 24-hour room service.

Activities: Three swimming pools, the main one with protected children area and 1 separate children's pool with water games, Water Park with with 17 fun slides and water games surrounded by water spouts, full SPA with sauna, steam room, whirlpool and fitness centre with exercise equipment, massage, beauty parlor (unisex), 2 Tennis Courts with night lights (one of them multi sports court), Water Sports Center: Deep Sea Fishing, Scuba Diving, introductory diving course, Snorkeling equipment, Windsurfing, Kayaking, Sailing (lessons not included), Boogie Board. ECO- ACTIVITIES: Eco Tour, Eco-activities for kids, Natural zoo, Romantic trip in a canoe by the natural “cenotes” along the resort (requires reservation). Please note some facilities and activities are with charge.

For the Kids: Kids Club divided as Baby 2 to 4 years, Kids 4 to 7 years, Children 8 to 12 years) with fully supervised activities program, Eco-activities, children's pool, games and crafts, PlayStation, jungle gym, and mini disco. Teen activities for adolescents (13 to 17) with music, soda machine, air-hockey, tennis tables, pool's tables, soccer tables.

Additional: 24-hour front desk, meeting and banquet rooms, board meeting rooms, travel and car rental agency, shopping area, Hotel Taxes and service charges are included, free Wi-Fi Internet access in designated public areas, laundry service, money exchange, ATM machine, photo shop, Internet room (charge), medical service. Some amenities and facilities are at extra charge. New Years Eve gala meal with supplement (mandatory). Honeymoon added value of bottle of wine in room and fruit basket as well as decorated room and free Just Married T- Shirt.

All inclusive:

Meals: Breakfast, Buffet; International, Main Restaurant (La Laguna), Daily.Lunch, Buffet; International, Main Restaurant (La Laguna), Daily.Dinner, Buffet; International, Main Restaurant (La Laguna), Daily.Dinner, A la Carte; Reservations Required, Restaurant (El Gaucho- 3 night stay=1 dinner reservation, 4-6 night stay= 2 dinner reservations, 7 night stay=3 dinner reservations).Dinner, A la Carte; Reservations Required, Restaurant (El Templo- 3 night stay=1 dinner reservation, 4-6 night stay= 2 dinner reservations, 7 night stay=3 dinner reservations).Dinner, A la Carte; Reservations Required, Restaurant (Fogo Do Brazil - 3 night stay=1 dinner reservation, 4-6 night stay= 2 dinner reservations, 7 night stay=3 dinner reservations).Dinner, Buffet; Italian, Restaurant (La Toscana), Daily.

Drinks: Imported non Alcohol, Soft drinks; Beer; Wine, Bar, 24 hours.

Sports/Activities: Tennis; Watersports (non-motorised); Gym; Organised activities and entertainment.

Accommodation details


Carretera Cancun
Chetumal, Km. 295
Playa del Carmen
Q Roo
Playa Del Carmen

Check-in Details:

Normal Check-in: 15:00
Normal Check-out: 12:00


42.4 mi / 68.5 km from city centre

General facilities

  • 24-hour front desk
  • Pool
  • Massage services
  • Live entertainment
  • Spa
  • Cocktail lounge
  • Aerobics instruction
  • Air conditioning
  • Exercise gym
  • Internet services
  • Hairdresser/barber
  • Tennis court
  • Hair dryer
  • Water sports
  • 24-hour security
  • Parking
  • Free parking
  • Wireless internet connection in public areas
  • Baby sitting
  • Dry cleaning
  • Safe deposit box
  • Children's play area
  • Children's nursery
  • Concierge desk
  • Sauna
  • Boutiques/stores
  • Jacuzzi
  • Nightclub
  • Beauty shop/salon
  • Ironing board
  • Poolside snack bar
  • Currency exchange
  • Lounges/bars
  • Medical Facilities Service
  • 24-hour food & beverage kiosk
  • Onsite laundry
  • Doctor on call
  • Restaurant
  • Gift/News stand

Other facilities

The Sandos Caracol Eco-Resort & Spa Hotel features 956 air-conditioned rooms and junior suites, beautifully decorated with elegant, colorful tropical details. Rooms are spread among 78 villas with 3 levels in each one and include 11 Royal Elite, 16 Select Club Adults Only 21+ and 51 Sanditos Family Section villas.

There are 639 centrally located rooms and Junior Suites with air conditioning beautifully decorated with elegant colorful tropical details. All have two double beds or a king-size bed, living room with sofa bed, terrace or balcony, full bathroom with WC, double vanity mirror with views, hair dryer, Jacuzzi bath and separate shower. All rooms have air-conditioning, plasma Satellite TV, direct dial telephone, ceiling fan, radio alarm, Wi-Fi Internet access, coffee-maker, iron and ironing board, mini-bar service and safe-deposit (laptop size). Cots available free of charge (on request).

The exclusive Select Beach Club, an adults only section for guests 21 years and older, has 218 deluxe rooms and Junior Suites (with terrace and Jacuzzi), luxury linen and pillows, bathrobes, all of the amenities above as well as a bottle of sparkling wine and fruit basket, 42” Plasma TV with Satellite & video on demand, Hot & cold water dispenser, fully-stocked mini-bar including snacks (restocked every day), and 24-hour Room Service.

Select Club services include private Concierge service, Select Club bracelets, exclusive pool and Jacuzzi with luxury sun loungers and free Wi-Fi access, Continental breakfast, variety of hors-d'oeuvres and fine pastries open from 7 am to 6 pm, exclusive a la carte restaurant for breakfast and lunch with delicious gourmet dishes, every night 1 restaurant opens exclusively for adults, Library, selection of international newspapers, games, music and TV, Premium international drinks and cocktails, Snack bar & Terrace, Showers and dressing rooms and a Private section of the Beach with hammocks, comfortable sun beds & waiter service.


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