Welcome to the British Airways page which is managed by our Marketing team. They'll try to respond from 10am-5pm (GMT), Monday to Friday. We'd like you to enjoy your time here with us, so we've put the following guidelines together.

We're unable to answer specific customer service queries here. If you'd like to contact us regarding a complaint, missing baggage or feedback on our services, please visit ba.com/contactus. If you are on Twitter, you can contact our team (@British_Airways) who are available 24 hours a day, 7 days a week

Please keep comments on-topic.

Please treat people with respect and consideration;

If someone/an organisation hasn't given you their express permission to use their name, photos and audio/video content, please don't;

Make sure that what you post is also factually correct, legal, isn't defamatory; threatening, abusive, discriminatory, offensive or invades a person's privacy or infringes copyright or other intellectual property rights;

Do not use swearwords or inappropriate language which may offend, this includes swearwords with asterisks or other symbols replacing some letters;

You may not post any advertising, spam, selling and links to external sites. This includes posts used to direct traffic to other sites, blogs, or Facebook pages;

Please do not post any personal information including booking reference, customer relations reference number or Executive Club membership number;

You should only post the same message once;

At this moment we are monitoring posts written in English. Any comment that isn't posted in English or is written in code will be deleted;

If you are an employee of British Airways or a subsidiary, please read the Social Media Guidelines that you'll find on the company's intranet;


All material posted on the page must comply with Facebook's Terms of Service.

We reserve the right to remove comments. Please note that offenders may be reported and blocked from participating on the page.

British Airways is not responsible or liable for any content posted or uploaded to this site or any content on third party sites.

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