Executive Club News

British Airways flight.

Changes to the Executive Club

11 May 2015

On 28 April, we made some changes to the Executive Club that will mean you’ll notice a difference to the way you earn and spend Avios with us. We made these changes to provide more opportunities for Members to spend Avios on reward flights as well as to ensure that the Executive Club continues to deliver a competitive and rewarding loyalty programme for the future.

The changes include:

  • Minimum guarantee of 4 World Traveller and 2 Club World redemption seats on every BA flight
  • Avios pricing for reward seats depending on the time of year, cabin and zone
  • New rules as to how you earn Avios and Tier Points on British Airways and our partner airlines
  • Removal of complimentary UK domestic reward flight when connecting to Europe
  • Silver tier bonus
  • Administration of the Club - how we store and manage your data

Golden ticket.

Recognising Outstanding Service with a Golden Ticket

1 May 2015

2014 was a big year for Golden Ticket, our Executive Club Members awarded over 7,500 tickets to British Airways colleagues who serve across every step of the BA experience, a 79% increase over 2013.

It means a great deal to colleagues who receive a Golden Ticket from our Members and can often be difficult for them to demonstrate gratitude in the heat of the moment, often the award of a ‘Golden Ticket’ is unexpected and takes a few moments for the gesture to sink in. When BA colleagues receive a Golden Ticket they are encouraged to tell their manager about it, share their story and what happened. We then encourage teams to share their experiences with other areas across the airline.

We spoke to a number of Golden Ticket awardees about how it made them feel to receive the recognition… this is what they told us:

Karen Singh, Senior Service Recovery Executive, Newcastle:  “I have so far received one Golden Ticket from a Gold Member….I felt extremely proud to receive the Golden Ticket and it has inspired me to continue to offer excellent customer service to every customer I speak to”

Shaun O’Meara, Premium Service Agent, Amsterdam:  “I work in the Executive Club Lounge in Amsterdam and have received over ten Golden Tickets…I feel very proud when our premium customers recognise, appreciate and honour our delivery and reliability”

Luis Carrillo Huertas, World Wide Cabin Crew:  “I have received three Golden Tickets this year, and I remember each of them….customer service is delivering what the customer expects and exceeding it. It is elegance, professionalism, product and brand all coming together”

Mel Tranmer, Customer Service Executive, Gatwick:  “Receiving my Golden Tickets has made me feel proud. I endeavour to do my best in often very challenging situations, but to know that customers do really appreciate my efforts is a reward in itself.”

Our colleagues truly appreciate receiving Golden Tickets from our customers.  Executive Club Members will be receiving Golden Tickets for 2015 in the Spring to continue to use to recognise examples of outstanding customer service.

Iberia Express logo.

More choice of reward flights with Iberia Express

24 Mar 2015

Iberia Express, the Iberia-owned short and medium haul airline, now flies to selected destinations from London Heathrow, London Gatwick and Edinburgh, offering you more choice of reward flights on which to redeem your Avios.

With the airline operating new services from London Gatwick and Edinburgh to Madrid, as well as flights from London Heathrow to Palma, Tenerife North and Las Palmas, it’s the perfect opportunity to redeem your Avios on a sunny holiday this year.

Book at ba.com, or learn more about redeeming your Avios here.

A full deck of digital Executive Club membership cards.

Digital Cards for Executive Club Members

8 Dec 2014

We are now introducing our digital Executive Club membership cards for customers with smartphones. The new feature launched in early December and is available to all Executive Club members with iOS and Android mobile devices, using the British Airways app.

Customers can also download their digital membership cards from ba.com once they have logged in to their Executive Club account.

Much like the current plastic card, the digital version will display the member’s name, membership number and card expiry date, as well as indicating their level of membership.

Members with the iPhone and Android app will now also benefit from new updates on the ‘My Account’ page. These include a progress chart to show your current Executive Club membership status and how far until the next tier level. A new option to book reward flights using Avios, as well as a new process to upgrade your flight using cash (where available), have also been introduced.

James Hillier, British Airways global Executive Club manager, said:
“We’re pleased to be able to offer customers more options with our app, like access to our Executive Club card digitally. We know our customers enjoy innovative and intuitive technology that helps them on their journey.”

Plastic cards will remain valid for use, and Bronze, Silver and Gold card holders will continue to receive welcome packs and plastic cards in the post. Only Blue cards are being discontinued in plastic format, as they have fewer presentable touch points.

We have recently introduced a new feature at Heathrow Terminal 5 and Terminal 3, allowing customers to receive ‘push notifications’ informing them when their gate is open and when the aircraft is boarding. In addition, customers using the BA app can now receive the WiFi password when entering its lounge in Terminal 5. These features are available on iPhone only.

The British Airways app is available on iPhone, Android, Amazon Appstore, BlackBerry and Windows Phone models. To find out more, please visit http://www.ba.com/apps

Atlantic Joint Business tailfins

Our network just got bigger and better

9 Jun 2014

More planes. More destinations. More chances to enjoy the great service.

The next time you book a flight across the Atlantic, you’ll be spoilt for choice. Our oneworld® partner, American Airlines, has recently merged with US Airways - giving all our passengers access to 62 new airports in the USA and direct routes to Phoenix, Charlotte and Philadelphia.

More flights. More flexibility. More choice.

Together with our partners, we now offer 134 flights a day between Europe and North America* connecting you to 242 towns and cities right across each continent. You can fly non-stop to your destination, or transfer quickly and easily through our hub airports in the United States or Europe.

You can mix and match airlines, to find the most convenient and cost-effective route. You can book it all on one ticket too, through ba.com

*134 daily round trips across the Atlantic operated by American Airlines, British Airways and US Airways.

Read The Club

Read The Club

28 Feb 2014

In the latest issue of The Club, we find out why Austin is unlike any other city that you'll ever visit and why the quirky Texan capital is quickly becoming known as the coolest place to be. Plus, if you've ever wondered how we select films for our in-flight entertainment, we ask the star cast at BA to give you a VIP access to the process.

Read The Club

New Mumbai Lounge

New Mumbai terminal (T2) opens 12 February 2014

7 Feb 2014

British Airways is set to move into a brand new terminal at Mumbai’s Chhatrapati Shivaji International Airport on 12 February 2014. The new terminal is capable of handling 40 million passengers per year.

The new lounge facility operated by the airport is due to open late spring. In the meantime the airport will offer an interim lounge which is available to all lounge eligible customers departing from Mumbai’s Terminal 2. The lounge is open four hours prior to flight departure and is located on Level 03 at Gate 86 having passed through Central search & Departure Immigration.

Customers will receive an invitation to use the lounge facility from a British Airways staff member at check in. There will be a selection of hot and cold food options and beverages, including alcoholic beverages which will be available throughout the day.

Flight cutover information:

Last flight to arrive into the old terminal will be - BA199/11Feb (arriving 1145Hrs/12Feb)

First flight departing from the new terminal is - BA198/12Feb (departure 1350Hrs/12Feb)

All flights after the BA198/12 Feb shall depart from the new terminal (T2)

Read The Club

Read The Club

31 Jan 2014

In this month's issue of The Club, our search for the ultimate Club Sandwich continues with Man vs. Food star Adam Richman, who tells us why he voted it as one of the best sandwiches in America. We ask some seasoned travellers and tech experts the best apps you won't want to travel without. Plus motoring journalist, Tim Pollard, takes us through seven of his favourite drives.

Read The Club

London City Aircraft

London City: More planes, more routes, more flights

8 Dec 2013

British Airways is growing at London City with the introduction of three new Embraer aircraft and the launch of new services to Rotterdam and Florence announced for March 2014. This is on top of extra daily flights to Amsterdam, Edinburgh and Zurich.

From March 2014, you could be flying on British Airways to any one of our 26 international, European and UK destinations direct from the Docklands.

Book now

Past articles

Read The Club

27 Nov 2013

The latest issue of The Club is out now, bringing you inspirational travel ideas, hints and tips on...

Boeing 787 Dreamliner now available to book

27 Jun 2013

Flights onboard our new Boeing 787 aircraft are now available to book, allowing you to experience t...

Services to Singapore and Sydney now enjoy new terminal and aircraft!

30 Apr 2013

Services to Singapore and Sydney have now moved to Heathrow Terminal 5, the state of the art home o...


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