Executive Club News

Digital Cards for Executive Club Members

8 Dec 2014

We are now introducing our digital Executive Club membership cards for customers with smartphones. The new feature launched in early December and is available to all Executive Club members with iOS and Android mobile devices, using the British Airways app.

Customers can also download their digital membership cards from ba.com once they have logged in to their Executive Club account.

Much like the current plastic card, the digital version will display the member’s name, membership number and card expiry date, as well as indicating their level of membership.

Members with the iPhone and Android app will now also benefit from new updates on the ‘My Account’ page. These include a progress chart to show your current Executive Club membership status and how far until the next tier level. A new option to book reward flights using Avios, as well as a new process to upgrade your flight using cash (where available), have also been introduced.

James Hillier, British Airways global Executive Club manager, said:
“We’re pleased to be able to offer customers more options with our app, like access to our Executive Club card digitally. We know our customers enjoy innovative and intuitive technology that helps them on their journey.”

Plastic cards will remain valid for use, and Bronze, Silver and Gold card holders will continue to receive welcome packs and plastic cards in the post. Only Blue cards are being discontinued in plastic format, as they have fewer presentable touch points.

We have recently introduced a new feature at Heathrow Terminal 5 and Terminal 3, allowing customers to receive ‘push notifications’ informing them when their gate is open and when the aircraft is boarding. In addition, customers using the BA app can now receive the WiFi password when entering its lounge in Terminal 5. These features are available on iPhone only.

The British Airways app is available on iPhone, Android, Amazon Appstore, BlackBerry and Windows Phone models. To find out more, please visit http://www.ba.com/apps

Important changes to your Executive Club account

17 Jun 2014

We're improving the security of your account, which means that you will need to change your Executive Club password and third party nominee password(s).

Please make sure your password:

 - is 6 to 20 characters long
 - uses at least one number
 - doesn't have any special characters eg % ! / - ( ) é

You will need to take action by 6 August 2014 so that you can continue to use your Executive Club log in.

To update your password, please log into your account and from ‘My Executive Club’ go to ‘Update my personal information’.

Update my Executive Club password

You need to change your third party nominee passwords by
19 August 2014, which you can do by calling your local service centre. Once your password is updated please inform your third party nominee of the change so they can access your Executive Club account.

Our network just got bigger and better

9 Jun 2014

More planes. More destinations. More chances to enjoy the great service.

The next time you book a flight across the Atlantic, you’ll be spoilt for choice. Our oneworld® partner, American Airlines, has recently merged with US Airways - giving all our passengers access to 62 new airports in the USA and direct routes to Phoenix, Charlotte and Philadelphia.

More flights. More flexibility. More choice.

Together with our partners, we now offer 134 flights a day between Europe and North America* connecting you to 242 towns and cities right across each continent. You can fly non-stop to your destination, or transfer quickly and easily through our hub airports in the United States or Europe.

You can mix and match airlines, to find the most convenient and cost-effective route. You can book it all on one ticket too, through ba.com

*134 daily round trips across the Atlantic operated by American Airlines, British Airways and US Airways.

New direct flights to Austin, Texas

11 Apr 2014

On 3 March 2014, British Airways launched its new direct route to Austin, the live music capital of the world. The event featured legendary supermodel and proud Texan Jerry Hall, who brought a rock ‘n’ roll edge to the occasion.

The new British Airways route from London is the only regular direct transatlantic flight to Austin and will be operating five times a week, increasing to daily flights in May. As an Executive Club member, you can earn at least 9,822 Avios when you book a return flight in Economy. In addition, our new 787 Dreamliner aircraft will offer quieter cabins, improved air quality and lighting. The cabins also feature stylish new interiors with state-of-the-art entertainment systems to further enhance your travel experience.

For more information, view our Austin city guide here.

Read The Club

28 Feb 2014

In the latest issue of The Club, we find out why Austin is unlike any other city that you'll ever visit and why the quirky Texan capital is quickly becoming known as the coolest place to be. Plus, if you've ever wondered how we select films for our in-flight entertainment, we ask the star cast at BA to give you a VIP access to the process.

Read The Club

New Mumbai terminal (T2) opens 12 February 2014

7 Feb 2014

British Airways is set to move into a brand new terminal at Mumbai’s Chhatrapati Shivaji International Airport on 12 February 2014. The new terminal is capable of handling 40 million passengers per year.

The new lounge facility operated by the airport is due to open late spring. In the meantime the airport will offer an interim lounge which is available to all lounge eligible customers departing from Mumbai’s Terminal 2. The lounge is open four hours prior to flight departure and is located on Level 03 at Gate 86 having passed through Central search & Departure Immigration.

Customers will receive an invitation to use the lounge facility from a British Airways staff member at check in. There will be a selection of hot and cold food options and beverages, including alcoholic beverages which will be available throughout the day.

Flight cutover information:

Last flight to arrive into the old terminal will be - BA199/11Feb (arriving 1145Hrs/12Feb)

First flight departing from the new terminal is - BA198/12Feb (departure 1350Hrs/12Feb)

All flights after the BA198/12 Feb shall depart from the new terminal (T2)

Read The Club

31 Jan 2014

In this month's issue of The Club, our search for the ultimate Club Sandwich continues with Man vs. Food star Adam Richman, who tells us why he voted it as one of the best sandwiches in America. We ask some seasoned travellers and tech experts the best apps you won't want to travel without. Plus motoring journalist, Tim Pollard, takes us through seven of his favourite drives.

Read The Club

Watch the new British Airways Holidays advert

31 Dec 2013

Planning the perfect holiday can be hard work, so why not let British Airways Holidays do it for you. We're committed to giving our customers the best holiday experience possible, find out how in our new advert.

Don’t forget that all Executive Club Members earn bonus Avios on British Airways Holidays. Earn 2 Avios per £1 spent on all Holidays, that’s in addition to the Avios earned for flights and car hire.

To explore the full range of British Airways Holidays, simply click here.

What's more, British Airways Holidays are now on sale until 28 January. Click here to book.

Your Holiday, taken care of.

London City: More planes, more routes, more flights

8 Dec 2013

British Airways is growing at London City with the introduction of three new Embraer aircraft and the launch of new services to Rotterdam and Florence announced for March 2014. This is on top of extra daily flights to Amsterdam, Edinburgh and Zurich.

From March 2014, you could be flying on British Airways to any one of our 26 international, European and UK destinations direct from the Docklands.

Book now

Read The Club

27 Nov 2013

The latest issue of The Club is out now, bringing you inspirational travel ideas, hints and tips on how to travel and some great offers for Executive Club Members.

This month, local foodies let us know some of the best food trucks around, we debate which sport has the best fans and BA's Capitain James Basnett compares our two giants in the sky, the Jumbo versus Super Jumbo.

Read now