Customer support


If your flight has been cancelled you can rebook via Manage My Booking or apply for a voucher.

If you wish to call about a refund, or you need to speak to us directly, please call us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad.
Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details here.
Our UK contact centre opening hours are 08:00 - 20:00 Monday to Friday, and 09:00 - 1700 Saturday and Sunday GMT.

Call volumes are high at the moment so please bear with us if it takes some time for us to help with your booking.

If you have questions on how to change your date of travel, your destination or get a voucher to use at a later date, please view our latest advice and information.

If you have booked via a travel agent – please contact them directly to discuss further arrangements for your booking.


For technical support, or assistance with booking online, please contact your nearest British Airways office.

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Bookings purchased over the telephone will include an offline booking fee. This charge will be applied at the time of booking and will be applied per person per ticket, including infants.

Information about offline service fees