Contact Executive Club

If you have questions on how to change your date of travel, your destination or get a voucher to use at a later date, please see our latest advice and information.

If your flight has been cancelled, please review your options online. If you need to speak to us, please log in to your account to view your dedicated number.

Bronze, Silver and Gold Executive Club Members: Please log in to your account to view your dedicated number.

Please choose a country from the drop down menu below to find the contact details of our worldwide offices.

United Kingdom
Reason for call	Contact details	Opening hours
New bookings, price or availability enquiries for flights, holidays, hotels, or car hire including new bookings using Avios or American Express vouchers	0344 493 0747 option 2 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 2 (outside the UK)	Daily 08:00 – 20:00
Assistance in managing your Executive Club account including all Avios balance or statement queries, including updating personal information	0344 493 0747 option 3 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 3 followed by option 1 (outside the UK) Submit documents and letters to: British Airways Executive Club PO Box 1125 Uxbridge UB8 9XR Fax: +44 1787 881405	Daily 08:00 – 20:00
For enquiries relating to missing Avios from flown flights or partner purchases	Claim missing Avios points online
Enquiries regarding date/destination changes of existing flight bookings	0344 493 0747 option 1 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 1 (outside the UK)	Daily 06:00 – 20:00
Enquiries regarding date/destination changes of existing holiday, hotel or car hire bookings	0344 493 0747 option 1 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 1 (outside the UK)	Daily 08:00 – 20:00
Enquiries relating to upgrading existing bookings including upgrades using Avios	0344 493 0747 option 1 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 1 (outside the UK)	Daily 06:00 – 20:00
Flight booking refund enquiries	0344 493 0747 option 1 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 1 (outside the UK)	Daily 06:00 – 20:00
Holiday, hotel or car hire refund enquiries	0344 493 0747 option 1 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 1 (outside the UK)	Daily 08:00 – 20:00
Flight arrival and departure information	View on ba.com View on your mobile
Special requests including meals and wheelchairs	0344 493 0747 option 3 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 3 followed by option 3 (outside the UK)	Daily 06:00 – 20:00
Enquiries relating to purchase of seating and extra bags	0344 493 0747 option 3 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 3 followed by option 3 (outside the UK)	Daily 06:00 – 20:00
Group sales	0344 493 0765 option 4 (calls charged at local rate) Group travel	Monday – Friday 08:30 - 17:00
Customer Relations	If you have a complaint or a claim (e.g disruption), please complete the online form on our Complaints and Claims page British Airways PO Box 1126 Uxbridge UB8 9XS
Baggage claims	If you need to make a baggage claim online you can do so. Further help and advice about lost and damaged baggage
Minicom for the hearing impaired	0345 700 7706 (calls charged at local rate) Or if you don’t have minicom access please email us	Daily 06:00 – 20:00
Tracing of delayed baggage	0344 493 0785 (calls charged at local rate) Report and track delayed baggage online	Daily: 24/7
Other enquiries including: APIS, airport information, website navigation, seating/baggage policy enquiries including allowances	0344 493 0747 option 3 (calls charged at local rate) +44 (0) 207 949 3086 option 1 then option 3 followed by option 3 (outside the UK) ba.com site help	Daily 06:00 – 20:00

Bahamas
By phone	( +1) 800 452 1201 Monday – Sunday, 0730hrs - 2000hrs Eastern Standard Time (EST)

Ireland
By phone	Tel: 0844 493 0 747 (from the UK) +44 191 490 7901 (outside the UK) Fax: +44 (0)1787 881405 Mon-Fri 0800-2000 hours / Sat-Sun 0900-1700 hours
By post	British Airways Executive Club PO Box 1125 Uxbridge UB8 9XR UK

United States of America
By phone	Tel: 1 800 452 1201 (from the USA) Fax: +1 212 251 6767 Daily 0730-2000 Eastern
By post	British Airways Executive Club 11 West 42nd Street 24th Floor New York, NY 10036

Canada
By phone	Tel: 1 800 452 1201 (from Canada) +1 800 452 1201 (outside Canada) Daily 0730-2000 Eastern
By post	British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA

Bermuda
By phone	Tel: 1 800 452 1201 (from Bermuda) +1 800 452 1201 (outside the Caribbean) Daily 0730-2000 Eastern
By post	British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA

Bahamas
By phone	Tel: 1 800 452 1201 (from Bahamas) +1 800 452 1201 (outside the Caribbean) Daily 0730-2000 Eastern
By post	British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA

Antigua
By phone	Tel: 1 800 452 1201 (from Antigua) +1 800 452 1201 (outside the Caribbean) Daily 0730-2000 Eastern
By post	British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA

Australia
By phone	(+61) 1300 767 177 Monday - Friday, 9am - 6pm: Australian Eastern Standard Time (AEST)

New Zeland
By phone	09 966 9777 Monday – Friday, 11:00-19:30: Australian Eastern Standard Time (AEST)

Romania
By phone	Tel: +421 2 68 62 22 73 Mon-Fri 1000-1800 hours Tel: 0800 894 516 (from Romania) to change hotels and cars booked with Avios only Mon-Sun 0930-2200 hours Tel: 0080 0110 4406 (from Bulgaria) to change hotels and cars booked with Avios only Mon-Sun 0930-2200 hours
By post	British Airways Executive Club 28365 Bremen Germany

Latvia
By phone	Tel: +421 2 68 62 22 73 Mon-Fri 1000-1800 hours Tel: 0080 0110 4406 (from Bulgaria) for changes to flights and hotels Mon-Sun 0930-2200 hours Tel: 0800 894 516 (from Romania) for changes to flights and hotels Mon-Sun 0930-2200 hours
By post	British Airways Executive Club 28365 Bremen Germany

Sri Lanka
By phone	Tel: +91 124 4120 789 Fax: +91 124 2540 547 Attn: Exec Club Mon-Sat 0900-1800 hours

Nepal
By phone	Tel: +91 124 4120 789 Fax: +91 124 2540 547 Attn: Exec Club Mon-Sat 0900-1800 hours

India
By phone	Tel: +91 124 4120 789 Fax: +91 124 2540 547 Attn: Exec Club Mon-Sat 0900-1800 hours

Bangladesh
By phone	Tel: +91 124 4120 789 Fax: +91 124 2540 547 Attn: Exec Club Mon-Sat 0900-1800 IST

Pakistan
By phone	Tel: +91 124 4120 789 Fax: +91 124 2540 547 Attn: Exec Club Mon-Sat 0900-1800 IST

Maldives
By phone	Tel: +91 124 4120 789 Fax: +91 124 2540 547 Attn: Exec Club Mon-Sat 0900-1800 IST

United Arab Emirates
By phone	Tel: 8000 441 3686 Fax: 8000 441 3336 Attn: Exec Club Sat-Thu 0830-1830 hours / Fri 0830-1200 hours

Bahrain
By phone	Tel: 8000 4252 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0730-1730 hours / Fri 0730-1100 hours

Saudi Arabia
By phone	Tel: 8008 443470 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0730-1730 hours / Fri 0730-1100 hours

Kuwait
By phone	Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0730-1730 hours / Fri 0730-1100 hours

Oman
By phone	Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0830-1830 hours / Fri 0830-1200 hours

Qatar
By phone	Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0730-1730 hours / Fri 0730-1100 hours

Yemen
By phone	Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0730-1730 hours / Fri 0730-1100 hours

Jordan
By phone	Tel: 080023987 (from an Orange landline or mobile) Sun-Thu 09:00-17:00 Jordan local time Email: callba.executiveclub@ba.com


By phone	Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0430-1430 GMT / Fri 0430-0800 GMT Tel: 0800 0000 116 (from Egypt) for changes to flights and hotels Mon-Sun 0830-2100 hours

Egypt
By phone	Tel: 08000060300 Sun-Thu 09:00-17:00 Cairo local time Email: callba.executiveclub@ba.com


By phone	Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0430-1430 GMT / Fri 0430-0800 GMT


By phone	Tel: +421 2 68 62 22 73 Mon-Fri 0900-1700 hours
By post	British Airways Executive Club 28365 Bremen Germany

Hungary
By phone	Tel: +361 777 4749 Mon-Fri 0900-1700 hours Tel: +36 (0) 1777 9147 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By Post	British Airways Executive Club 28365 Bremen Germany

Finland
By phone	Tel: 0800 1145 13 (local) +358 800 11 45 13 (from overseas) Mon-Fri 0900-1700 hours Tel: +358 (0) 969 379 799 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany

Czech Republic
By phone	Tel: +420 239 000 277 Mon-Fri 0900-1700 hours Tel: +420 (0) 239 014 120 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany

Israel
By phone	Tel: +1809344537 Sun-Thu 1000-1800 hours Israeli local time Tel: 1809 441 535 to change hotels and cars booked with Avios only Mon-Sun 0930-2200 hours

Poland
By phone	Tel: +48 22 306 08 51 (local) +421 2 5710 2020 (from overseas) Mon-Fri 0900-1700 hours Tel: +48 (0) 2 2306 0017 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany

Russian Federation – Moscow
By phone	Tel: 810 8002 036 1044 (local) Tel: +421 2 68 62 22 73 (from overseas) Mon-Fri 10:00-18:00 hours
By post	British Airways Executive Club 28365 Bremen Germany

Russian Federation – St. Petersburg
By phone	Tel: 810 8002 036 1044 (local) Tel: +421 2 68 62 22 73 (from overseas) Mon-Fri 10:00-18:00 hours
By post	British Airways Executive Club 28365 Bremen Germany


By phone	Tel: +27 10 344 0135 Mon-Fri 0830-1700 hours

Ghana
By phone	Tel: +27 10 344 0135 Mon-Fri 0830-1700 hours

Botswana
By phone	Tel: +27 10 344 0135 Mon-Fri 0830-1700 hours

Namibia
By phone	Tel: +27 10 344 0135 Mon-Fri 0830-1700 hours

Uganda
By phone	Tel: +27 10 344 0135 Mon-Fri 0830-1700 hours

Algeria
By phone	Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0430-1430 GMT / Fri 0430-0800 GMT

South Africa
By phone	Tel: +27 10 344 0135 Fax: +44 1787 881405 (for missing Avios claims) Mon-Fri 0830-1700 hours

Nigeria
By phone	Tel: 0800 222 2557 option 2

Kenya
By phone	Tel: +27 10 344 0135 Mon-Fri 0830-1700 hours

Brazil
By phone	Tel: 0800 891 2732 Tel: +1 408 352 9323 (outside Brazil) Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Andorra
By phone	Tel: +34 902 151 300 Mon-Fri 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Argentina
By phone	Tel: 0800 999 6565 (local calls) Tel: +1 408 352 9324 Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Bolivia
By phone	Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA

Costa Rica
By phone	Tel: 0800 0440 140 (toll free) Monday - Thursday 07:00 - 16:00 Friday 07:00 - 15:00
By post	British Airways Executive Club 28365 Bremen Germany

Cuba
By phone	Tel: +44 191 490 7901 Fax: +44 (0)1787 881405 Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club PO Box 1125 Uxbridge UB8 9XR UK

Dominican Republic
By phone	Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA

Ecuador
By phone	Tel: 0800 891 2732 Tel: +1 904 527 5070 (outside Brazil) Mon - Fri, 1000-1900 hours
By post	British Airways Executive Club 28365 Bremen Germany

El Salvador
By phone	Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Guatemala
By phone	Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Honduras
By phone	Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Nicaragua
By phone	Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Panama
By phone	Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA

Paraguay
By phone	Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Peru
By phone	Tel: +511 707 38 17 Monday - Thursday, 08:00-17:00 Friday 08:00-16:00
By post	British Airways Executive Club 28365 Bremen Germany

Uruguay
By phone	Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club PO Box 300743 Jamaica, NY 11430-0743 USA

Venezuela
By phone	Tel: +1 408 352 9323 Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Zambia
By phone	Tel: +260 211 254444 Mon-Fri 0830-1700 hours

Mexico
By phone	Tel: 001 800 395 8635 Tel: +1 408 352 9323 (outside Mexico) Mon - Thu, 0800-1700 hours Fri, 0800-1600 hours
By post	British Airways Executive Club 28365 Bremen Germany

Chile
By phone	Tel: 800392619 Tel: +1 408 352 9323 (outside Chile) Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Colombia
By phone	Tel: 01 800 0129687 Tel: +1 408 352 9323 (outside Colombia) Mon - Fri, 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Austria
By phone	Tel: 0810 00 10 46 (local) Mon-Fri 0900-1800 hours Tel: +43 (0) 1 79 576 095 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany

Yemen
By phone	Tel: +44 207 136 7770 Fax: +91 124 2540 547 Attn: Exec Club Sat-Thu 0730-1730 hours / Fri 0730-1100 hours

Monaco
By phone	Tel: +33 826 826 747 Mon-Fri 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Spain
By phone	Tel: +34 900 031 073 (toll free) Mon-Fri 0900-1800 hours Tel: +34 910 507 550 (local call rate) Mon-Fri 0900-1800 hours Tel: +34 912 702 344 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany

Belgium
By phone	Tel: 02 717 3215 (local) +32 2 71 732 15 (overseas) Mon-Fri 0900-1800 hours Tel: +32 (0) 2 70 018 46 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany

Denmark
By phone	Tel: 80 3030 01 (local) +45 803 03 001 (overseas) Mon-Fri 0900-1800 hours Tel: +45 384 87 659 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany

Netherlands
By phone	Tel: +31 20 346 9391 Mon-Fri 0900-1800 hours Tel: +31 (0) 20 201 5249 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany


By phone	Tel: +45 38 48 7227 Mon-Fri 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

France
By phone	Tel: 0826 826 747 (local) (Service 0.18€/min + call charges according to operator) or +33 826 826 747 (overseas) to make a reservation or obtain fares information only Tel: 01 86 99 00 04 or +33 1 86 99 00 04 (overseas / not surcharged call) for all other queries Mon-Fri 0900-1800 hours Tel: +33 (0) 171 230 627 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany

Germany
By phone	Tel: +49 (0)421 55 75 76 7 Mon-Fri 0900-1800 hours Tel: +49 (0) 695 007 1023 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany

Gibraltar
By phone	Tel: +34 902 151 300 Mon-Fri 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Switzerland
By phone	Tel: 0800 855 000 (local) +41 224 177 022 (overseas) Mon-Fri 0900-1800 hours Tel: +41 044 800 9789 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany

Liechtenstein
By phone	Tel: 0800 855 000 (local) +41 224 177 022 (overseas) Mon-Fri 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Sweden
By phone	Tel: 020 79 5262 (local) +46 858 770 518 (overseas) Mon-Fri 0900-1800 hours Tel: +46 0850 163 137 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany

Luxembourg
By phone	Tel: +352 (0) 34 2080 8114 (local) +32 2 71 732 15 (overseas) Mon-Fri 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Norway
By phone	Tel: 800 10040 (local) +45 38 48 7227 (overseas) Mon-Fri 0900-1800 hours Tel: +47 23 162 432 to change hotels and cars booked with Avios only Mon-Sun 0830-2100
By post	British Airways Executive Club P.O. Box 286118 28361 Bremen

Turkey
By phone	Tel: +0850 2825602 Mon-Fri 1000-1900 hours Tel: 0080 044 8822 051 to change hotels and cars booked with Avios only Mon-Sun 0930-2200 hours
By post	British Airways Executive Club 28365 Bremen Germany


By phone	Tel: +65 6823 2026 Mon-Fri 0900 to 1730 hours Email: callba.executiveclub@ba.com

Taiwan – China
By phone	Tel: +886 2 2162 6515 Mon-Fri 0900 to 1730 hours Email: callba.executiveclub@ba.com

Thailand
By phone	Tel: +66 0018004411955 Mon-Fri 0800 to 1630 hours Email: callba.executiveclub@ba.com

Singapore
By phone	Tel: +65 6823 2095 Mon-Fri 0900 to 1730 hours Email: callba.executiveclub@ba.com

China
By phone	Tel: 400 881 0207 Mon - Fri 0900 to 1800 hours (lines are closed on public holidays)

Hong Kong – SAR of China
By phone	Tel: +852 3002 1208 Mon - Fri 0900 to 1800 hours (lines are closed on public holidays)

Indonesia
By phone	Tel: +62 001803441666 Mon-Fri 0800 to 1630 hours Email: callba.executiveclub@ba.com

Malaysia
By phone	Tel: +60 3 7712 4433 Mon-Fri 0900 to 1730 hours Email: callba.executiveclub@ba.com

Peoples Rep Korea
By phone	Telephone: +82 (02) 3483 3337 Monday - Friday 0900-1800 Closed on Saturdays, Sundays and Korean Public Holidays Fax: +852 2530 5987

South Korea
By phone	Telephone: +82 (02) 3483 3337 Monday - Friday 0900-1800 Closed on Saturdays, Sundays and Korean Public Holidays

Philippines
By phone	Tel: 1800 144 10626 Mon-Fri 0900 to 1730 hours Email: callba.executiveclub@ba.com

Cyprus
By phone	Tel: 80092553 (local) 00442035645910 (overseas) 80092427 to change hotels and cars booked with Avios only Monday - Friday 09:00-17:00
By post	British Airways Executive Club 28365 Bremen Germany

Greece
By phone	Tel: 0080044143761 (local) +442035645912 (overseas) 0080044141730 to change hotels and cars booked with Avios only Monday - Friday 09:00-17:00
By post	British Airways Executive Club 28365 Bremen Germany

Italy
By phone	Tel: 02 696 82 109 (local) +39 02 696 82 109 (overseas) Mon-Fri 0900-1800 hours Tel: +39 02 914 83 954 to change hotels and cars booked with Avios only Mon-Sun 0830-2100 hours
By post	British Airways Executive Club 28365 Bremen Germany

Japan
By phone	Tel: 03-3298-5209 Monday - Friday 09:00 - 12:00 13:00 - 17:00


By phone	Tel: +65 6823 2026 Mon-Fri 0800 to 1630 hours Email: callba.executiveclub@ba.com

Portugal
By phone	Tel: 800 292 292 (local) Mon-Sun 0900-1800 hours Tel: 421 5575 737 (overseas) Mon-Fri 0900-1800 hours Tel: +351 214 159 146 to change hotels and cars booked with Avios only Mon-Sun 0730-2000 hours
By post	British Airways Executive Club 28365 Bremen Germany

Malta
By phone	Tel: 800 623 23 (local) +49 421 5575 578 (overseas) Mon-Fri 0900-1800 hours
By post	British Airways Executive Club 28365 Bremen Germany

Contact Executive Club

About the Club

Contact Executive Club

If you have questions on how to change your date of travel, your destination or get a voucher to use at a later date, please see our latest advice and information.

Bronze, Silver and Gold Executive Club Members: Please log in to your account to view your dedicated number.