Multiple disruptions affecting travel
Updated 7 hours ago.
Cabin closures
These guidelines are to support a booking which has been downgraded to a lower cabin from First i.e. First to Club World. Any other cabin closures will be supported with separate bespoke customer guidelines.
The below should only be used if original flight is still operating without original booked cabin. If the original flight is cancelled, and original booked cabin is not available either because there is no availability or that cabin is not operated on a route, the please see Standard Customer Guidelines -> Flight Cancellations.
BA-125 tickets
Any BA routing
First class cabin downgrade only
Original flight is still operating without original booked cabin
Cabin closures - BA
Option 1 - Rebook BA - Same Flight
| Rebook onto | Same BA flight and date as original |
|---|---|
| Allowance | Rebook into the lowest class available in the next cabin down |
| Important information | Applicable for BA-125 tickets only Includes BA Franchisee/subsidiary services For Avios/Voluntary Upgrade refunds, this will depend on the ticket type purchased as follows:- Avios - dependent on the Avios proposition purchased, recalculate the itinerary based on the downgraded cabin and refund any difference. Voluntary Upgrades (POU, UuA, UuAT or normal commercial fare rules) - Refund the upgrade, revert ticket to the conditions and value of their original purchased ticket. For standard commercial fares, please reissue the ticket using ATU and advise the customer to claim a refund post-travel by contacting YouFirst, for information the following refund values will be used when the refund request is received:- 30% of fare paid for downgraded sectors of 1500kms or less 50% of fare paid for downgraded sectors of 1500-3500kms 75% of fare paid for downgraded sectors of more than 3500kms Children/Infants are reimbursed as per above percentages on actual fare paid
Please also note that if reissuing using ATU and not re-calculating fare until post-travel then the original baggage allowance will carry forward onto the new ticket, therefore on downgrades to BA or JB partners this baggage allowance will continue to be honoured. |
Option 2 - Rebook BA - Alternative BA Flight (INSIDE +/-14 days)
| Rebook onto | Any BA operated service |
|---|---|
| Period | Inside -14/+14 days of original flight (must be booked within ticket validity) |
| Origin/Destination/Stopover Changes | Yes - rebook to alternative BA gateway within 300 miles radius of the original point of origin or destination i.e. LHR-SIN to LHR-KUL. |
| Rebooking Allowance | Rebook into the same class as original or lowest available class in the same cabin as original |
| Important information | Applicable for BA-125 tickets only Includes BA Franchisee/subsidiary services All updated involuntary sectors must be operated by BA with no additional stopovers except for the purpose of a continuous connection. If alternative gateway booked, must advise customer that travel to/from original points are at their expense, including consequential costs, e.g. car hire, hotel, etc. |
Option 3 - Rebook AJB Routing (INSIDE +/- 14 days)
| Rebook onto | If AJB routing rebook onto AA/BA operated services |
|---|---|
| Period | Inside -14/+14 days of original flight (must be booked within ticket validity) |
| Origin/Destination/Stopover Changes | Yes - reroute to original origin and destination via alternative AJB routing without exceeding MPM of original fare. |
| Rebooking Allowance | Rebook into the same class as original or lowest available class in the same cabin as original |
| Important information | Applicable for BA-125 tickets only originally booked on AJB routing Includes BA Franchisee/subsidiary services New AJB routing must not exceed Maximum Permitted Mileage (MPM) of original fare. If chosen routing does exceed MPM, itinerary must be repriced with fare difference charged to customer. No new additional stopovers permitted in journey except for a continuous connection i.e. over AA hub. New AJB routing should be as close as possible to original routing utilising BA on transatlantic sectors where possible |
Option 4 - Rebook BA - alternative flight (OUTSIDE +/-14 days)
| Rebook onto | Any BA operated service |
|---|---|
| Routing | Same point of origin and destination |
| Period | Outside -14/+14 days of original flight (must be booked within ticket validity) |
| Origin/Destination/Stopover Changes |
No, only may include change of airports in same city as original ie. JFK to EWR |
| Rebooking Allowance | Rebook into the same class as original |
| Important Information | Applicable for BA-125 tickets only Includes BA Franchisee/subsidiary services |
Option 5 - Full or Part Refund
For BA-125 tickets only
Only for a First Class booking which has been automatically downgraded due to an aircraft change. This is not available for any other cabin closures.
If the original flight is cancelled, and original booked cabin is not available either because there is no availability or that cabin is not operated on a route, please see Standard Customer Guidelines -> Flight Cancellations.
Must refund back to the original form of payment
Trade bookings can only be refunded by the original issuing agent.