Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Booking extra seats

Refunds Group bookings Change fees & refundable balance Online check-in restrictions Flexible change and reissue

Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Agency discount tickets

Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone

New Distribution Capability IAG booking portal

Refund request Customer relations request Round the world request Agency discount request

Corporate fare issues Leisure fare issues

The British Airways Club Gold card upgrade Upgrades using Avios for trade bookings Corporate travel deals Exceptions for Avios collection model The British Airways New Business Team

Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares

Baggage Seat maps

Airport information Lounges

One itinerary - flights, coaches & trains BA Better World Display guidelines

Customer Guidelines - Winter Storm Jett Update 2 - 13 Feb 2025, 08:59 PM

Customer Guidelines

Key Message

Advice for British Airways-125 ticketed customers whose BA* (AA operated)

AA Prime or BA intl flight to/from the US is still OPERATING.

Rebook onto	British Airways
Affected Airport	ATW, DTW, GRB, GRR, MKE, ORD, SBN,YUL,YYZ
Tickets issued by	12FEB25
Ticket travel dates	13FEB25 - 15FEB25
New travel dates	13FEB25 – 20FEB25
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time