Customer Guidelines - Brussels Airport Strike 26NOV25 - 19 Nov 2025, 03:57 PM

Rebook onto

British Airways (BA) as per Guidelines below 

Affected Airport

Brussels Airport (BRU)

Tickets issued by

19NOV25

Ticket travel dates

26NOV25

New travel dates

25NOV25 - 27NOV25

Rebooking Allowance

✈️ Rebooking Guidelines

When rebooking a customer:

• Always rebook into the same class as the original flight, or the lowest available class within the same cabin.

⚠️ Important:

Impacted flights on the 26^th of November have already been closed for sale

Origin/Destination/Stopover changes

Origin – Yes – Within 300 miles

Destination – Yes – Within 300 miles

Stopover - No

Refunds Allowed

No – For customers on cancelled flights, follow standard Customer Handling Guidelines

Redemptions included

Yes – Please use the rebooking allowance above

Travel Agency PNR’s

GDS PNR

Agency to follow these guidelines and self-manage rebooking and reissue via their GDS. No waiver code needed.

NDC PNR

Agency to follow these guidelines and manage via API capabilities. Otherwise, call Trade Support for assistance.

THIS GUIDELINE WILL BE PUBLISHED ON BATPC

Important Information

📌 Additional Conditions

• One involuntary ticket change allowed from the above options.
• Add OS BA BRU STRIKE
• Add OSI for customer phone number/email address
• Terms and conditions from original ticket apply for any further voluntary changes.
• All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked.
• Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer.

⚠️ Disclaimer

• Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user.
• BA reserves the right to withdraw guidelines at any time.