Customer Guidelines: North East Thunderstorms - 27 Jul 2025, 09:20 AM

Rebook onto

British Airways (BA) as per Guidelines below

Affected Airports

BOS,BWI, DCA,EWR,HPN, IAD, JFK, LGA, PHL

Tickets issued by

24JUL25

Ticket travel dates

26JUL25-27JUL25

New travel dates

26JUL25-28JUL25

Rebooking Allowance

✈️ Rebooking Guidelines

When rebooking a customer:

• Always rebook into the same class as the original flight, or the lowest available class within the same cabin.

Origin/Destination/Stopover changes

Origin - No

Destination -No

Stopover - No

Refunds Allowed

No - For customers on cancelled flights, follow standard Customer Handling Guidelines

Redemptions included

Yes – Please use the rebooking allowance above

Available for Trade

GDS PNR

Yes - Self manage re-booking, re-issue via GDS by following these guidelines

NDC PNR

Yes - Where possible, manage via API capabilities or call NDC Trade Support

Important Information

📌 Additional Conditions

• • One involuntary ticket change allowed from the above options.
• Terms and conditions from original ticket apply for any further voluntary changes.
• For customers on cancelled flights, please follow the standard Customer Handling Guidelines  

⚠️ Disclaimer

• Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user.
• BA reserves the right to withdraw guidelines at any time.

Rebook onto

British Airways (BA) as per Guidelines below

Affected Airports

BOS, BWI,DCA,EWR,HPN, IAD, JFK, LGA, PHL

Tickets issued by

24JUL25

Ticket travel dates

25JUL25-26JUL25

New travel dates

25JUL25-27JUL25

Rebooking Allowance

✈️ Rebooking Guidelines

When rebooking a customer:

• Always rebook into the same class as the original flight, or the lowest available class within the same cabin.

Origin/Destination/Stopover changes

Origin - No

Destination -No

Stopover - No

Refunds Allowed

No - For customers on cancelled flights, follow standard Customer Handling Guidelines

Redemptions included

Yes/No – Please use the rebooking allowance above

Available for Trade

GDS PNR

Yes - Self manage re-booking, re-issue via GDS by following these guidelines

NDC PNR

Yes - Where possible, manage via API capabilities or call NDC Trade Support

Important Information

📌 Additional Conditions

• • One involuntary ticket change allowed from the above options.
• Terms and conditions from original ticket apply for any further voluntary changes.
• For customers on cancelled flights, please follow the standard Customer Handling Guidelines  

⚠️ Disclaimer

• Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user.
• BA reserves the right to withdraw guidelines at any time.