Customer Guidelines: Jetstar Asia (3K) ceases operation

Key Message 1:

Customers, whose Jetstar Asia (3K) flight has been cancelled, please follow the Customer Guideline below

Key Message 2:

If there are no flight options in the guidelines below, the customer will be eligible for a refund of the 3K sector

Advice for British Airways-125 ticketed customers whose Jetstar Asia (3K) flight has been cancelled

Rebook onto	Cathay Pacific (CX) as per below
Affected Airport	SIN-DPS / DPS-SIN SIN-MNL / MNL-SIN SIN-BKK / BKK-SIN
Tickets issued by	13th June 2025
Ticket travel dates	1st August 2025 to 28th February 2026
New travel dates	1st August 2025 to 28th February 2026
Rebooking Allowance	Rebook into the same class or lowest available as per the original flight on BA services For CX services always the lowest available in the economy cabin ONLY
Origin/Destination/Stopover changes	No - Origin/Destination Yes – Stopover changes. Can re-route via HKG on BA (LON-HKG & HKG-LON MUST be on a BA operated service). Connecting CX service must be booked on CX prime flights as per the routes stated below; HKG-DPS / DPS-HKG HKG-MNL / MNL-HKG HKG-BKK / BKK-HKG HKG-CGK / CGK-HKG
Refunds Allowed	YES as original Jetstar Asia (3K) service cancelled
Redemptions included	No – Redpemtion tickets were not sold on 3K services
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. Insert OS BA INVOL reroute as per CX/BA reaccommodation agreement Insert Passenger/agency telephone number Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Advice for British Airways-125 ticketed customers whose Jetstar Asia (3K) flight has been cancelled.

Rebook onto	Cathay Pacific (CX) as per below
Affected Airport	SIN-DPS / DPS-SIN SIN-MNL / MNL-SIN SIN-BKK / BKK-SIN
Tickets issued by	13^th June 2025
Ticket travel dates	1^st August 2025 to 28^th February 2026
New travel dates	1^st August 2025 to 28^th February 2026
Rebooking Allowance	Rebook into the same class or lowest available as per the original flight on BA services For CX services always the lowest available in the economy cabin ONLY
Origin/Destination/Stopover changes	No - Origin/Destination Yes – Stopover changes. Can re-route via HKG on BA (LON-HKG & HKG-LON MUST be on a BA operated service). Connecting CX service must be booked on CX prime flights as per the routes stated below; HKG-DPS / DPS-HKG HKG-MNL / MNL-HKG HKG-BKK / BKK-HKG
Refunds Allowed	YES as original Jetstar Asia (3K) service cancelled
Redemptions included	No – Redpemtion tickets were not sold on 3K services
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. Insert OS BA INVOL reroute as per CX/BA reaccommodation agreement Insert Passenger/agency telephone number Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Customer Guidelines: Jetstar Asia (3K) ceases operation - 18 Jun 2025, 11:40 AM