Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Booking extra seats

Refunds Change fees & refundable balance Online check-in restrictions

Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Agency discount tickets

Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone

New Distribution Capability IAG booking portal

Refund request Customer relations request Round the world request Agency discount request

Corporate fare issues Leisure fare issues

The British Airways Club Gold card upgrade Upgrades using Avios for trade bookings Corporate travel deals Exceptions for Avios collection model The British Airways New Business Team

Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares

Baggage Seat maps

Airport information Lounges

One itinerary - flights, coaches & trains BA Better World Display guidelines

Customer Guidelines - Storm Eowyn - 23 Jan 2025, 11:55 AM

Customer Guidelines

Key Message:

Guidelines published to assist our customers travelling on domestic services and to/from Ireland on 24th and 25th January due to Storm Eowyn likely to cause delays and cancellations across the domestic network.

If a customer calls stating that they wish to travel on an earlier or later date, they have the ability to do so.

23JAN25 11:45

Advice for British Airways-125 ticketed customers whose BA & BA* EI Codeshare flight is still OPERATING.

Rebook onto	British Airways
Affected Airport	British Airways operated flights to/from ABZ, BHD, DUB, EDI, GLA, INV, JER, MAN, NCL, NOC, ORK, SNN, including LGW-GLA and GLA-LGW.
Tickets issued by	22JAN25
Ticket travel dates	24JAN25 – 25JAN25
New travel dates	23JAN25 OR 26JAN25
Rebooking Allowance	Rebook onto the same routing, into the same class as the original flight or lowest available in the same cabin on a British Airways operated service.
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed Onward sectors on BA/JB may be rebooked under these guidelines Do not rebook onto any other carriers unless allowed in the fare rules and only rebook in the class allowed on the ticket Terms and conditions from original ticket apply for any further voluntary changes For customers on cancelled flights, please follow the standard Customer Handling Guidelines > Flight Cancellations Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Advice for British Airways-125 ticketed customers whose BA flight is still OPERATING.

Rebook onto	British Airways
Affected Airport	British Airways operated flights to/from ABZ, BHD, DUB, EDI, GLA, INV, JER, MAN, NCL, including LGW-GLA and GLA-LGW.
Tickets issued by	22JAN25
Ticket travel dates	24JAN25 – 25JAN25
New travel dates	23JAN25 – 26JAN25
Rebooking Allowance	Rebook onto the same routing, into the same class as the original flight or lowest available in the same cabin on a British Airways operated service.
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed Onward sectors on BA/JB may be rebooked under these guidelines Do not rebook onto any other carriers unless allowed in the fare rules and only rebook in the class allowed on the ticket Terms and conditions from original ticket apply for any further voluntary changes For customers on cancelled flights, please follow the standard Customer Handling Guidelines > Flight Cancellations Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time