CB4D - global Microsoft IT outage guidelines - 19 Jul 2024, 03:00 PM

Customer Guidelines

Due to operational reasons we are allowing our customers whose Short Haul Flights are still operating the flexibility to make voluntary changes via The Engagement Centres. Any connecting BA/BA* flights can also be changed free of charge subject to availability.

For customers with a BA-125 ticket issued for any booking that contains at least one BA SH operating flight which is still OPERATING:

Affected flights	ALL Short Haul flights to/from LHR, LGW and LCY
Affected flight numbers	BA300-BA999; BA1300-BA1499; BA2210-BA2939; BA3270 - BA3299; BA4450 - BA4479; BA7016 - BA7030; BA7300 - BA7349; BA8450 - BA8499; BA8700 - BA8769.
Tickets issued by	Up to and including 18^th of July 2024
Ticket travel dates	19^th of July 2024 up to and including the 21^st of July, 2024
Rebooking Allowance	For new travel inside +/-14 days Rebook onto a British Airways operated service on the same routing into the same class as the original flight or lowest available in the same cabin. If rebooking BACodeshare as part of the same itinerary, must rebook onto a BAsame codeshare carrier as original on the same routing into the same class as original For new travel outside +/-14 days up to system range Rebook onto a British Airways operated service on the same routing into the same class as the original flight only. If rebooking BACodeshare as part of the same itinerary, must rebook onto a BA same codeshare carrier as original on the same routing into the same class as original If rebooking BACodeshare as part of the same itinerary, must rebook onto a BAsame codeshare carrier as original on the same routing into the same class as original
Origin/Destination/Stopover Changes	Only a change of airports in the same point of origin/destination
Refunds Allowed	No – unless fare rules allow
Redemptions included	Yes
Available for Trade	Yes – Self manage re-booking, reissue and refunds via GDS by following these guidelines
Important Information	One ticket change allowed from the above options All CONNECTING BA/BA* operated sectors in the booking can be changed if at least one of the BA operated sectors is eligible above. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. Any changes to sectors outside of the above (i.e. inbound to LHR) will be considered a voluntary change. Entry or transit restrictions and scheduled services may change at any time. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. Please add OS BA SH CB4D when rebooking the customer If rebooking please ensure any associated SSR’s are added back to the PNR Any additional expenses incurred are the responsibility of the customer which may include ground accommodation for BAH customers. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

For customers with a BA-125 ticket issued for any booking that contains at least one BA SH operating flight which is still OPERATING:

Affected flights	ALL Short Haul flights to/from LHR, LGW and LCY
Affected flight numbers	BA300-BA999; BA1300-BA1499; BA2210-BA2939; BA3270 - BA3299; BA4450 - BA4479; BA7016 - BA7030; BA7300 - BA7349; BA8450 - BA8499; BA8700 - BA8769.
Tickets issued by	Up to and including 18^th of July 2024
Ticket travel dates	19^th of July 2024 up to and including the 21^st of July, 2024
Rebooking Allowance	For new travel inside +/-14 days Rebook onto a British Airways operated service on the same routing into the same class as the original flight or lowest available in the same cabin. If rebooking BACodeshare as part of the same itinerary, must rebook onto a BAsame codeshare carrier as original on the same routing into the same class as original For new travel outside +/-14 days up to system range Rebook onto a British Airways operated service on the same routing into the same class as the original flight only. If rebooking BACodeshare as part of the same itinerary, must rebook onto a BA same codeshare carrier as original on the same routing into the same class as original If rebooking BACodeshare as part of the same itinerary, must rebook onto a BAsame codeshare carrier as original on the same routing into the same class as original
Origin/Destination/Stopover Changes	Only a change of airports in the same point of origin/destination
Refunds Allowed	No – unless fare rules allow
Redemptions included	Yes
Available for Trade	Yes
Important Information	One ticket change allowed from the above options All CONNECTING BA/BA* operated sectors in the booking can be changed if at least one of the BA operated sectors is eligible above. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. Any changes to sectors outside of the above (i.e. inbound to LHR) will be considered a voluntary change. Entry or transit restrictions and scheduled services may change at any time. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. Please add OS BA SH CB4D when rebooking the customer If rebooking please ensure any associated SSR’s are added back to the PNR Any additional expenses incurred are the responsibility of the customer which may include ground accommodation for BAH customers. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time