Group Booking PNR handling & queues

Manual Handling

If you need any additional servicing (e.g. Excess baggage/special requests) or to ask a question regarding your booking, then this will require manual handling by our Groups Team. To force the reservation to manual handling, add the following keyword to your PNR and queue to our Groups queue (List of Queue addresses per country can be found at the end of this Guide):

Amadeus:               SRGRPFBA-SERVICE REQUEST

Galileo:                   3GRPFBA-SERVICE REQUEST

Sabre:                     3GRPFBA SERVICE REQUEST

Worldspan:            @3SSRGRPFBA SERVICE REQUEST

You’ll also need to add a remark to the reservation to detail the action or information you require, for example:

Example for name change:

Amadeus:             

RM NAME CHANGE FROM SMITH/JOHN MR TO BROWN/JOHN MR

RM ADM ACCEPTED FOR NAME CHANGE EUR50/YOUR NAME AND DATE

Galileo:                  

NP. NAME CHANGE FROM SMITH/JOHN MR TO BROWN/JOHN MR

NP. ADM ACCEPTED FOR NAME CHANGE EUR50/YOUR NAME AND DATE

Sabre:                    

5NAME CHANGE FROM SMITH/JOHN MR TO BROWN/JOHN MR

5ADM ACCEPTED FOR NAME CHANGE EUR50/YOUR NAME AND DATE

Worldspan:           

@5 NAME CHANGE FROM SMITH/JOHN MR TO BROWN/JOHN MR

@5 ADM ACCEPTED FOR NAME CHANGE EUR50/YOUR NAME AND DATE

British Airways Group Queues per country

Dedicated Queue to send requests: (List by alphabetic order)