Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Booking extra seats

Refunds Groups Travel Change fees & refundable balance Online check-in restrictions

Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Agency discount tickets

Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone

New Distribution Capability IAG booking portal

Refund request Customer relations request Round the world request Agency discount request

Corporate fare issues Leisure fare issues

The British Airways Club Gold card upgrade Upgrades using Avios for trade bookings Corporate travel deals Exceptions for Avios collection model The British Airways New Business Team

Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares

Baggage Seat maps

Airport information Lounges

One itinerary - flights, coaches & trains BA Better World Display guidelines

Customer Guidelines: Tropical Storm Melissa BDA AIRPORT - 29 Oct 2025, 09:06 PM

Customer Guidelines

KEY MESSAGE:

Advice for British Airways-125 or other airline ticketed customers whose flight is still OPERATING

Rebook onto	British Airways (BA) as per Guidelines below
Affected Airport/Route	BDA
Tickets issued by	28OCT25
Ticket travel dates	30OCT25 – 31OCT25
New travel dates	29OCT25 – 04NOV25
Rebooking Allowance	✈️ Rebooking Guidelines When rebooking a customer: Always rebook into the same class as the original flight, or the lowest available class within the same cabin.
Origin/Destination/Stopover changes	Origin - No Destination - No Stopover - No
Refunds Allowed	No – For customers on cancelled flights, follow standard Customer Handling Guidelines
Redemptions included	Yes – Please use the rebooking allowance above
Travel Agency PNR’s	GDS PNR Agency to follow these guidelines and self-manage rebooking and reissue via their GDS. No waiver code needed. NDC PNR Agency to follow these guidelines and manage via API capabilities. Otherwise, call Trade Support for assistance.
Important Information	📌 Additional Conditions • One involuntary ticket change allowed from the above options. • Add OS BA Tropical Storm Melissa • Add OSI for customer phone number/email address • Terms and conditions from original ticket apply for any further voluntary changes. • All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked. • Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. ⚠️ Disclaimer • Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. • BA reserves the right to withdraw guidelines at any time.