Customer Guidelines: Southern Plains Winter Weather- Update 2 - 18 Feb 2025, 04:00 PM

Customer Guidelines

Key Message

18FEB25 04:00am

Advice for British Airways-125 ticketed customers whose BA* (AA operated)

AA Prime or BA intl flight to/from the US is still OPERATING.

Rebook onto	British Airways
Affected Airport	BNA, CLT, EWN, FAY, FSM, GSO, ICT, ILM, LIT, MCI, MEM, MHK, OAJ, OKC, ORF, PGV, PHF, RDU, SGF, SWO, TUL, XNA
Tickets issued by	16FEB25
Ticket travel dates	18FEB25
New travel dates	17FEB25 – 20FEB25
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Advice for British Airways-125 ticketed customers whose BA* (AA operated)

AA Prime or BA intl flight to/from the US is still OPERATING.

Rebook onto	British Airways
Affected Airport	BNA, CLT, EWN, FAY, FSM, GSO, ICT, ILM, LIT, MCI, MEM, MHK, OAJ, OKC, ORF, PGV, PHF, RDU, SGF, SWO, TUL, XNA
Tickets issued by	16FEB25
Ticket travel dates	18FEB25 -19FEB25
New travel dates	17FEB25 – 22FEB25
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Advice for British Airways-125 ticketed customers whose BA* (AA operated)

AA Prime or BA intl flight to/from the US is still OPERATING.

Rebook onto	British Airways
Affected Airport	FSM, ICT, MCI, MHK, OKC, SGF, SWO, TUL, XNA
Tickets issued by	16FEB25
Ticket travel dates	18FEB25
New travel dates	17FEB25 – 20FEB25
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time