AMM Airspace Closure - 3 Jul 2025, 05:00 AM

Customer Guidelines

Advice for British Airways-125 ticketed customers whose BA flight is CANCELLED

Rebook affected	LHR-AMM / AMM-LHR : BA312 / BA313
Affected Airport	AMM
Tickets issued by	13JUN25
Ticket travel dates	13JUN25 – 12JUL25
New travel dates	13JUN25 – 19JUL25
Rebooking Allowance	Rebook onto BA Rebooking allowance as per standard conditions of carriage. Rebook onto QR Rebook between 13JUN – 17JUL. Rebook into the same class as original or if not available the lowest class available in the same cabin. Add OS QR INVOL AGMNT BA Rebook onto LH Group (LH/OS/LX/SN) Rebook between 13JUN – 17JUL. Rebook into the same class as original or lowest available class in the same cabin, or lower cabin in cases where the original cabin is not operated by LH group. OS LH (or OS/LX/SN) INVOL AS PER LHG AGREEMENT
Origin/Destination/Stopover changes	No – Origin/Destination YES – Stopover
Refunds Allowed	NO – unless flight has been cancelled
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	GDS PNR Yes - Self manage re-booking, re-issue via GDS by following these guidelines NDC PNR Yes - Where possible, manage via API capabilities or call NDC Trade Support
Important Information	One ticket change allowed from the above options. Add OS BA AMM AIRSPACE CLOSURE All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is cancelled. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. If rebooking, please ensure any associated SSR’s are added back to the PNR. Any additional expenses incurred are the responsibility of the customer. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.

Advice for British Airways-125 ticketed customers whose BA flight is CANCELLED

Rebook affected	LHR-AMM / AMM-LHR : BA312 / BA313
Affected Airport	AMM
Tickets issued by	13JUN25
Ticket travel dates	13JUN25 – 10JUL25
New travel dates	13JUN25 – 17JUL25
Rebooking Allowance	Rebook onto BA Rebooking allowance as per standard conditions of carriage. Rebook onto QR Rebook between 13JUN – 17JUL. Rebook into the same class as original or if not available the lowest class available in the same cabin. Add OS QR INVOL AGMNT BA Rebook onto LH Group (LH/OS/LX/SN) Rebook between 13JUN – 17JUL. Rebook into the same class as original or lowest available class in the same cabin, or lower cabin in cases where the original cabin is not operated by LH group. OS LH (or OS/LX/SN) INVOL AS PER LHG AGREEMENT
Origin/Destination/Stopover changes	No – Origin/Destination YES – Stopover
Refunds Allowed	NO – unless flight has been cancelled
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes – Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One ticket change allowed from the above options. Add OS BA AMM AIRSPACE CLOSURE All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is cancelled. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. If rebooking, please ensure any associated SSR’s are added back to the PNR. Any additional expenses incurred are the responsibility of the customer. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.

Advice for British Airways-125 ticketed customers whose BA flight is CANCELLED

Rebook affected	LHR-AMM / AMM-LHR : BA312 / BA313
Affected Airport	AMM
Tickets issued by	13JUN25
Ticket travel dates	13JUN25 – 30JUN25
New travel dates	13JUN25 – 07JUL25
Rebooking Allowance	Rebook onto BA Rebooking allowance as per standard conditions of carriage. Rebook onto QR Rebook between 13JUN – 30JUN. Rebook into the same class as original or if not available the lowest class available in the same cabin. Add OS QR INVOL AGMNT BA Rebook onto LH Group (LH/OS/LX/SN) Rebook between 13JUN – 30JUN. Rebook into the same class as original or lowest available class in the same cabin, or lower cabin in cases where the original cabin is not operated by LH group. OS LH (or OS/LX/SN) INVOL AS PER LHG AGREEMENT
Origin/Destination/Stopover changes	No – Origin/Destination YES – Stopover
Refunds Allowed	NO – unless flight has been cancelled
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes – Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One ticket change allowed from the above options. Add OS BA AMM AIRSPACE CLOSURE All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is cancelled. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. If rebooking, please ensure any associated SSR’s are added back to the PNR. Any additional expenses incurred are the responsibility of the customer. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.

Advice for British Airways-125 ticketed customers whose BA flight is CANCELLED

Rebook affected	LHR-AMM / AMM-LHR : BA312 / BA313
Affected Airport	AMM
Tickets issued by	13JUN25
Ticket travel dates	13JUN25 – 25JUN25
New travel dates	13JUN25 – 30JUN25
Rebooking Allowance	Rebook onto BA Rebooking allowance as per standard conditions of carriage. Rebook onto QR Rebook between 13JUN – 30JUN. Rebook into the same class as original or if not available the lowest class available in the same cabin. Add OS QR INVOL AGMNT BA Rebook onto LH Group (LH/OS/LX/SN) Rebook between 13JUN – 30JUN. Rebook into the same class as original or lowest available class in the same cabin, or lower cabin in cases where the original cabin is not operated by LH group. OS LH (or OS/LX/SN) INVOL AS PER LHG AGREEMENT
Origin/Destination/Stopover changes	No – Origin/Destination YES – Stopover
Refunds Allowed	NO – unless flight has been cancelled
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes – Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One ticket change allowed from the above options. Add OS BA AMM AIRSPACE CLOSURE All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is cancelled. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. If rebooking, please ensure any associated SSR’s are added back to the PNR. Any additional expenses incurred are the responsibility of the customer. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.

Advice for British Airways-125 ticketed customers whose BA flight is CANCELLED

Rebook affected	LHR-AMM / AMM-LHR : BA312 / BA313
Affected Airport	AMM
Tickets issued by	13JUN25
Ticket travel dates	13JUN25 – 25JUN25
New travel dates	13JUN25 – 30JUN25
Rebooking Allowance	Rebook onto BA Rebooking allowance as per standard conditions of carriage. Rebook onto QR Rebook between 13JUN – 30JUN. Rebook into the same class as original or if not available the lowest class available in the same cabin. Add OS QR INVOL AGMNT BA Rebook onto LH Group (LH/OS/LX/SN) Rebook between 13JUN – 30JUN. Rebook into the same class as original or lowest available class in the same cabin, or lower cabin in cases where the original cabin is not operated by LH group. OS LH (or OS/LX/SN) INVOL AS PER LHG AGREEMENT
Origin/Destination/Stopover changes	No – Origin/Destination YES – Stopover
Refunds Allowed	NO – unless flight has been cancelled
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes – Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One ticket change allowed from the above options. Add OS BA AMM AIRSPACE CLOSURE All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is cancelled. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. If rebooking, please ensure any associated SSR’s are added back to the PNR. Any additional expenses incurred are the responsibility of the customer. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.

Advice for British Airways-125 ticketed customers whose BA flight is CANCELLED

Rebook affected	LHR-AMM / AMM-LHR : BA312 / BA313
Affected Airport	AMM
Tickets issued by	13JUN25
Ticket travel dates	13JUN25 – 19JUN25
New travel dates	13JUN25 – 30JUN25
Rebooking Allowance	Rebook onto BA Rebooking allowance as per standard conditions of carriage. Rebook onto QR Rebook between 13JUN – 30JUN. Rebook into the same class as original or if not available the lowest class available in the same cabin. Add OS QR INVOL AGMNT BA Rebook onto LH Group (LH/OS/LX/SN) Rebook between 13JUN – 30JUN. Rebook into the same class as original or lowest available class in the same cabin, or lower cabin in cases where the original cabin is not operated by LH group. OS LH (or OS/LX/SN) INVOL AS PER LHG AGREEMENT
Origin/Destination/Stopover changes	No – Origin/Destination YES – Stopover
Refunds Allowed	NO – unless flight has been cancelled
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes – Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One ticket change allowed from the above options. Add OS BA AMM AIRSPACE CLOSURE All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is cancelled. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. If rebooking, please ensure any associated SSR’s are added back to the PNR. Any additional expenses incurred are the responsibility of the customer. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.

Advice for British Airways-125 ticketed customers whose BA flight is CANCELLED

Rebook affected	LHR-AMM / AMM-LHR : BA312 / BA313
Affected Airport	AMM
Tickets issued by	13JUN25
Ticket travel dates	13JUN25 – 16JUN25
New travel dates	13JUN25 – 30JUN25
Rebooking Allowance	Rebook onto BA Rebooking allowance as per standard conditions of carriage. Rebook onto QR Rebook between 13JUN – 30JUN. Rebook into the same class as original or if not available the lowest class available in the same cabin. Add OS QR INVOL AGMNT BA Rebook onto LH Group (LH/OS/LX/SN) Rebook between 13JUN – 30JUN. Rebook into the same class as original or lowest available class in the same cabin, or lower cabin in cases where the original cabin is not operated by LH group. OS LH (or OS/LX/SN) INVOL AS PER LHG AGREEMENT
Origin/Destination/Stopover changes	No – Origin/Destination YES – Stopover
Refunds Allowed	NO – unless flight has been cancelled
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes – Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One ticket change allowed from the above options. Add OS BA AMM AIRSPACE CLOSURE All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is cancelled. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked. Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. If rebooking, please ensure any associated SSR’s are added back to the PNR. Any additional expenses incurred are the responsibility of the customer. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.