Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Booking extra seats

Refunds Groups Travel Change fees & refundable balance Online check-in restrictions

Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Agency discount tickets

Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone

New Distribution Capability IAG booking portal

Refund request Customer relations request Round the world request Agency discount request

Corporate fare issues Leisure fare issues

The British Airways Club Gold card upgrade Upgrades using Avios for trade bookings Corporate travel deals Exceptions for Avios collection model The British Airways New Business Team

Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares

Baggage Seat maps

Airport information Lounges

One itinerary - flights, coaches & trains BA Better World Display guidelines

Tropical Storm Debby - 4 Aug 2024, 03:45 PM

Customer Guidelines

Operational disruptions, including delays and cancellations are possible.

Advice for British Airways-125 ticketed customers whose BA flight is still OPERATING

Rebook onto	British Airways
Affected Airport	DAB, ECP, EYW, FLL, GNV, JAX, MCO, MIA,MLB, PBI, PNS, RSW, SRQ, TLH, TPA, VPS
Tickets issued by	03AUG24
Ticket Travel Dates	03AUG24 – 07AUG24
New travel dates	03AUG24 – 11AUG24
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes
Important Information	Change fee and additional fare waived if customer rebooks keeps same O&D and rebooks within travel notice date range Change fee waived, but fare collection applies if customer changes O&D Change fee waived, but fare collection applies if customer changes travel date to one outside of TN date range New travel must be complete within original ticket validity (one year from original date of issue) This additional flexibility is permitted for Basic Economy fares as well

Advice for British Airways-125 ticketed customers whose BA flight is still OPERATING

Rebook onto	British Airways
Affected Airport	DAB, ECP, EYW, FLL, GNV, JAX, MCO, MLB, PBI, PNS, RSW, SRQ, TLH, TPA, VPS
Tickets issued by	03AUG24
Ticket Travel Dates	03AUG24 – 05AUG24
New travel dates	03AUG24 – 08AUG24
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes
Important Information	Change fee and additional fare waived if customer rebooks keeps same O&D and rebooks within travel notice date range Change fee waived, but fare collection applies if customer changes O&D Change fee waived, but fare collection applies if customer changes travel date to one outside of TN date range New travel must be complete within original ticket validity (one year from original date of issue) This additional flexibility is permitted for Basic Economy fares as well