Porto Alegre Floods - 17 Jun 2024, 10:50 AM

Customer Guidelines

Please see the following Travel notice issued for traveler impacted by Porto Alegre Floods in Brazil.

Advice for British Airways-125 ticketed customers whose BA flight is still OPERATING

Rebook onto	British Airways
Affected Airport	CXJ, GEL, PET, PFB, POA, QNS, XAP
Tickets issued by	06MAY24
Ticket travel dates	06MAY24 – 31AUG24
New travel dates	12MAY24 – 20SEP24
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	Yes: CXJ,FLN, GEL, NVT,PET, PFB, XAP, QNS
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines > Flight Cancellations. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Advice for British Airways-125 ticketed customers whose BA flight is still OPERATING

Rebook onto	British Airways
Affected Airport	CXJ, GEL, PET, PFB, POA, QNS, XAP
Tickets issued by	06MAY24
Ticket travel dates	06MAY24 – 31MAY24
New travel dates	12MAY24 – 20JUN24
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	Yes: CXJ,FLN, GEL, NVT,PET, PFB, XAP
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines > Flight Cancellations. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Advice for British Airways-125 ticketed customers whose BA flight is still OPERATING

Rebook onto	British Airways
Affected Airport	CXJ, GEL, PET, PFB, POA, XAP
Tickets issued by	06MAY24
Ticket travel dates	06MAY24 – 31MAY24
New travel dates	12MAY24 – 20JUN24
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	Yes: CXJ,FLN, GEL, NVT,PET, PFB, XAP
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines > Flight Cancellations. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time

Advice for British Airways-125 ticketed customers whose BA flight is still OPERATING

Rebook onto	British Airways
Affected Airport	CXJ, GEL, PET, PFB, POA
Tickets issued by	06MAY24
Ticket travel dates	06MAY24 – 11MAY24
New travel dates	12MAY24 – 31MAY24
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines > Flight Cancellations. Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time