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Japan Typhoon Shanshan - 28 Aug 2024, 01:55 PM

Customer Guidelines

Ticketed customers on a BA booking with a domestic flight in Japan operated by JAL can move the date of travel of the JAL operated flight, in line with the JAL policy. Please note this only applies to flights operated by JAL.

For customers with a BA-125 ticket issued for any booking that contains at least one JAL operated flight which is still OPERATING.

Affected flights	JAL domestic flights
Affected airports and dates applicable	JAL operated flights to/from the following airports: Nigata - 28AUG24 Komatsu - 28AUG24 Matsumota - 28AUG24 Nagoya Chubu 28AUG24 Osaka Itami - 28AUG24 and 31AUG24 Osaka Kansai - 28AUG24 and 31AUG24 Nankishirahama - 28AUG24 and 31AUG24 Tajima - 28AUG24 and 30AUG24-31AUG24 Oki - 28AUG24 and 30AUG24 Оkayama - 28AUG24 and 30AUG24-31AUG24 Izumo - 28AUG24 and 30AUG24 Hiroshima - 28AUG24 and 30AUG24-31AUG24 Yamaguchi Ube - 28AUG24 and 30AUG24 Tokushima - 28AUG24 and 30AUG24-31AUG24 Takamatsu - 28AUG24 and 30AUG24-31AUG24 Kochi - 28AUG24 and 30AUG24-31AUG24 Matsuyama - 28AUG24 and 30AUG24 Fukuoka - 29AUG24 - 30AUG24 Kitakyushu - 28AUG24 - 30AUG24 Oita - 28AUG24-30AUG24 Nagasaki - 29AUG24 - 30AUG24 Kumamoto - 30AUG24 - 30AUG24 Miyazaki - 38AUG24 - 30AUG24 Kagoshima - 28AUG24 - 30AUG24 Tanegashima - 27AUG24 - 30AUG24 Yakushima - 27AUG24 - 30AUG24 Kikaijima - 27AUG24 - 28AUG24 Amami Oshima - 27AUG24 - 28AUG24 Tokunoshima - 28AUG24
Tickets issued by	Up to including 27^th August 2024
Ticket travel dates	As per Effective dates column in table above
Rebooking Allowance	Rebook JAL operated flight only, BA operated flights cannot be rebooked under this policy. Rebook onto a JAL operated service +/- 5 days on the same routing into the same class as the original flight or lowest available in the same cabin. If rebooking BACodeshare as part of the same itinerary, must rebook onto a BAsame codeshare carrier as original on the same routing into the same class as original
Origin/Destination/Stopover Changes	No
Refunds Allowed	No – unless fare rules allow
Redemptions included	Yes
Available for Trade	Yes – Self manage re-booking, reissue and refunds via GDS by following these guidelines
Important Information	One ticket change allowed from the above options Any changes to BA operated sectors will be considered a voluntary change. It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted. Please add OS BA TYPHOON SHANSHAN when rebooking the customer If rebooking please ensure any associated SSR’s are added back to the PNR Any additional expenses incurred are the responsibility of the customer. For customers on cancelled flights, please follow the standard Customer Handling Guidelines > Flight Cancellations Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time