Customer Guidelines - AMM Suspension 04OCT24 - 23 Oct 2024, 09:30 AM

Route affected

LHR-AMM / AMM-LHR : BA312/313

Airports Affected

AMM

Tickets issued by

Up to and including 10th October 2024

Ticket travel dates

01st October 2024 – 21st October 2024

Rebooking Allowance

•  
• Customers can rebook onto BA flight as per standard rebooking policy.
• Customers can get a refund for their entire itinerary.
• Customers can rebook onto Qatar Airways as per guidelines below.

If rebooking on Qatar Airways (QR), please follow below guidelines:

·       Rebook +/- 7 days of original itinerary

·       Add OS Invol sched change reroute per QR/BA agreement

·       Add OSI for customer phone number/email address

·       Add OS BA AMM SUSPENSION to any serviced booking where rebooked on QR, for tracking purposes

Origin/Destination/Stopover Changes

No

Refunds Allowed

Yes

Redemptions included

Yes

Available for Trade

Yes

Important Information

•  
• This policy is in reaction to the ongoing cancellation of the LHR-AMM route.
• One ticket change allowed from the above options.
• All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is cancelled. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked.
• Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer.
• It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted.
• If rebooking, please ensure any associated SSR’s are added back to the PNR.
• Any additional expenses incurred are the responsibility of the customer.
• Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.

Route affected

LHR-AMM / AMM-LHR : BA312/313

Airports Affected

AMM

Tickets issued by

Up to and including 04th October 2024

Ticket travel dates

01st October 2024 – 15th October 2024

Rebooking Allowance

•  
• Customers can rebook onto BA flight as per standard rebooking policy.
• Customers can get a refund for their entire itinerary.
• Customers can rebook onto Qatar Airways as per guidelines below.

If rebooking on Qatar Airways (QR), please follow below guidelines:

·       Rebook +/- 7 days of original itinerary

·       Add OS Invol sched change reroute per QR/BA agreement

·       Add OSI for customer phone number/email address

·       Add OS BA AMM SUSPENSION to any serviced booking where rebooked on QR, for tracking purposes

Origin/Destination/Stopover Changes

No

Refunds Allowed

Yes

Redemptions included

Yes

Available for Trade

Yes

Important Information

•  
• This policy is in reaction to the ongoing cancellation of the LHR-AMM route.
• One ticket change allowed from the above options.
• All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is cancelled. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked.
• Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer.
• It is essential that clear remarks are added to the PNR to reflect the conversation with the customer and the option that has been accepted.
• If rebooking, please ensure any associated SSR’s are added back to the PNR.
• Any additional expenses incurred are the responsibility of the customer.
• Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.