Home Offloads Standard customer guidelines Online check-in restrictions Illness pre & mid travel Name correction Booking extra seats Refunds Groups Travel Change fees & refundable balance Online check-in restrictions Booking and ticketing policies Ticketing authority Agency Debit Memos Distribution Technology charge guide Advance passenger information Agency discount tickets Disability and mobility assistance Medical clearance & travelling with casts Assistance dog Seating Travel with children Children travelling alone New Distribution Capability IAG booking portal Refund request Customer relations request Round the world request Agency discount request Corporate fare issues Leisure fare issues The British Airways Club Gold card upgrade Upgrades using Avios for trade bookings Corporate travel deals Exceptions for Avios collection model The British Airways New Business Team Shorthaul fares Longhaul fares Round-the-world fares Marine & Offshore fares Dual inventory fares Baggage Seat maps Airport information Lounges One itinerary - flights, coaches & trains BA Better World Display guidelines

Typhoon Ragasa affecting HKG Operations - 22 Sep 2025, 09:54 AM

Customer Guidelines

If a customer calls stating, they have been affected by or are likely to be affected by Typhoon Ragasa due to impact operations to HKG on 23SEP25. They can change their flight free of charge as per below guidelines.

Advice for British Airways-125 or other airline ticketed customers whose flight is still OPERATING

Rebook onto

British Airways (BA) as per Guidelines below 

Affected Flights

BA31 LHR-HKG 22/23 SEP & BA32 HKG-LHR 22/23SEP

Tickets issued by

21SEP25

Ticket travel dates

LHR-HKG – 22 & 23 SEP

HKG-LHR – 23 & 24 SEP

New travel dates

+/- 7 days of original ticketed flight

Rebooking Allowance

✈️ Rebooking Guidelines

When rebooking a customer:

  • Always rebook into the same class as the original flight, or the lowest available class within the same cabin.
  • Invol reissue and add OS BA INVOL SMS HKG TYPHOON

Origin/Destination/Stopover changes

Origin - No

Destination - No

Stopover – YES, Any routing that includes BA* connection

(for example LHR (BA)-DOH (BA*)-AKL)

Refunds Allowed

No – For customers on cancelled flights, follow standard Customer Handling Guidelines

Redemptions included

Yes – Please use the rebooking allowance above

Available for Trade

GDS PNR

Yes - Self manage re-booking, re-issue via GDS by following these guidelines

NDC PNR

Yes - Where possible, manage via API capabilities or call NDC Trade Support

Important Information

📌 Additional Conditions

·       One involuntary ticket change allowed from the above options.

  • Insert OS BA INVOL SMS HKG TYPHOON.
  • Terms and conditions from original ticket apply for any further voluntary changes.
  • All BA operated sectors in a booking can be changed if at least one of the BA operated sectors is eligible above. Other sectors in the booking must be rebooked in the same class or lowest available in the same cabin as originally booked.
  • Any changes to non-BA operated sectors will need to be requoted and any possible fare difference charged to the customer.

⚠️ Disclaimer

• Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user.
• BA reserves the right to withdraw guidelines at any time.
AA SalesLink iberiagencias.com jalagency.com finnair.com easy oneworld.com Terms and Conditions Disclosure EU Regulations Conditions of Carriage Privacy Policy