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Finnish Aviation Union Industrial Action - 9 Jun 2025, 07:45 AM

Customer Guidelines

Key Message:

Due to strike action affecting Finnair operations, the following customer guideline is available.

09-JUN-2025 07:45 (UK)

Advice for British Airways-125 ticketed customers whose BA* (AY operated) or AY prime flight is still OPERATING.

Rebook onto	British Airways
Affected Airport	HEL
Tickets issued by	06JUN25
Ticket travel dates	11JUN25 / 17JUN / 19JUN only
New travel dates	+/- 1 Day of the original Ticket Travel Date
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No – Origin / Destination Yes – Stopover changes i.e: LHR-AY- HEL- AY- SIN ok to rebook LHR-BA-SIN
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.

Advice for British Airways-125 ticketed customers whose BA* (AY operated) or AY prime flight is still OPERATING.

Rebook onto	British Airways
Affected Airport	HEL
Tickets issued by	23MAY25
Ticket travel dates	30MAY25 / 02JUN / 04JUN only
New travel dates	+/- 1 Day of the original Ticket Travel Date
Rebooking Allowance	Rebook into the same class as the original flight or lowest available in the same cabin
Origin/Destination/Stopover changes	No – Origin / Destination Yes – Stopover changes i.e: LHR-AY- HEL- AY- SIN ok to rebook LHR-BA-SIN
Refunds Allowed	No
Redemptions included	Yes – Please use the rebooking allowance above
Available for Trade	Yes - Self manage re-booking, re-issue and refunds via GDS by following these guidelines
Important Information	One involuntary ticket change allowed from the above options. Terms and conditions from original ticket apply for any further voluntary changes. For customers on cancelled flights 02MAY25, please follow the standard Customer Handling Guidelines Adherence to commercial policies/conditions of carriage guidelines remains entirely the responsibility of the user. BA reserves the right to withdraw guidelines at any time.